Discussion for lesson 3

The first thing that restaurant staff should do is looking for the reason why many customers do not show up in their reservations. Than they should introspection may be it because of the unsatisfied service, the menu, the food, the place, or the price. After they find the problem they should looking for the solution to solve their problem. After that try to recall the customer and gives them questionner about the restaurant and give promo like discount or free desert if they fulfill the questionnare. May be with this they can attract their customer again in their restaurant.

Can I repair my answer, sir? Maybe with new answer?

The solution about restaurant:
1. MENU
One of the most common problems restaurant owners face is the menu. A good menu is a balancing act. Do you have too many or too few menu items? Are your dishes priced appropriately? Does your menu have a coherent theme? Keep menu size in check. Instead of offering a five-page menu, consider offering a smaller number of dishes and doing them really well. People need to know what your restaurant is about – keep your menu aligned with your restaurant’s unique proposition. Lacking focus, large menus take longer to order from. They also require more ingredients. The more items on your menu, the more ingredients you have to buy. A too-large menu means longer ticket times. When you have too many different dishes cooking at the same time and not enough of the same items in the same pans, you’ll spend more time producing orders. Each table takes longer to serve, and you’ll turn them over at a slower rate.
2. Customer Service
First impressions are important. Poor customer service is often a deal breaker for customers. Your food may be outstanding, your table settings exquisite and your ambiance delightful, but if your service is bad, customers will remember. The key to success is happy customers who want to return again and again. To ensure your success, your entire team – from management to hostess to wait staff and busboys – must be dedicated to your customers’ well-being. Every contact your staff makes with customers must be pleasant, welcoming and accommodating. The way you handle your customers along every step of their dining experience has an impact on whether you’ll retain that customer. If they weren’t greeted when they walked in and when they left, they might mention it in an online review. As the digital arena continues to grow, online reviews are consistently important to your success.
3. Hiring and Training Staff
Most successful restaurant owners know the importance of hiring and training the right employees. Yet, a common problem exists as many restaurants hire the wrong people and have a high turnover rate. An incompetent staff can also irreparably damage your current and future customer base.
4. Management
Don’t overlook one of the most important pieces of the puzzle – management need to know how to analyze your business to make sure it runs profitably.
5. Marketing
Many owners fail to pay enough attention to marketing making this a common problem in the restaurant world. Be creative with your marketing. Whatever your budget, there are inexpensive ways to market your restaurant.

I think we should find out if there is a problem with the meal in our restaurant , or if there are any problems with the service we give . This may occur because our restaurant does not have adequate facilities for the customers, or maybe our restaurant lack in terms of hygiene and food variants. Besides that, we also have to make a rule for customers who want to book a place, they have to give money at least 50% for the booking, so that when the customers do the cancellation orders in our restaurant, we do not really get a lot of losses.



The price of the food is one of the important things to be considered by the customers in the resturant reservations , we as the restaurant owner should be able to provide kinds of delicious menu with a friendly price .



We also have to check all the waitress and waiter who work at our restaurant. We should train the restaurant waiter before they handle the customers directly. By this way, it expected that they could work well and will not make the customers feel dissappointed with our restaurant services.



Whether they have already work well and serve friendly to all the customers or not .

In fact there are many things to consider when we want to build a restaurant with a lot of facilities . We do not only build a nice restaurant , but every single part which related to the restaurant we should keep well . From the greatest things such as the location of the restaurant , parking space, toilet, chasier, until the smallest things like decoration and color selection for the restaurant wall. This will provide convenience to customers and minimize the possibility of cancellation of the order.
thank you

Your answer has 320 words but there are some grammatical errors (underlines):

Search the problem why the guests not come to our restaurant is the first step that we can do. It can be our service, our menus, our decoration, our place or other reasons. Many of the caused (causes) that can happened usually the service and menus can be the most problem (problematic).

Service it can from the waiter, waitress, chef, security or the cleanness of our restaurant. If it from (it is from the) waiters/waitresses we as the owner can make a special training to our employee to more (to be more) polite and the other rule to become a good waiter/waitress. It can be the guest not satisfied by our service and we can still fix it. If it came from the chef, we can change the chef or ask the chef to make new recipe and still keep watch the quality of their food. And if about the security or cleanness of our restaurant, like before, we can make a special training to them how important to keep trusty from the guest and they can feel comfortable to stay and enjoy their meal or meeting in our restaurant.

Choose the staff (choosing)is not easy problem. We as the owner must make a rule or standard of our employee. Employee is our base (important) of our restaurant. If we as the owner and the staff (waiter/waitress) do their job we can give the guest perfect service. But if the other person who do that we as the owner also give them appreciation as their job it can be give them bonus and reminder as their job. It can make them to increase their quality of their job.

Like hotel, beside to serve (besides serving )meal or food, restaurant also does hospitality in their job. So the staff must be polite and patient to serve their guest to keep guest came again and again to their restaurant.

Your score is 4 for this section.

I think have check again about what's wrong with the restaurant
the first menu; Commonly problems restaurant owners face is the menu. A good menu is a balancing act and taste. Are your dishes priced appropriately? Does your menu have a coherent theme? Keep menu size in check. Instead of offering a five-page menu, consider offering a smaller number of dishes and doing them really well. People need to know what your restaurant is about – keep your menu aligned with your restaurant’s unique proposition. Lacking focus, large menus take longer to order from. They also require more ingredients. The more items on your menu, the more ingredients you have to buy. A too-large menu means longer ticket times. When you have too many different dishes cooking at the same time and not enough of the same items in the same pans, you’ll spend more time producing orders. Each table takes longer to serve, and you’ll turn them over at a slower rate.the second, Customer Service, impressions are important. Poor customer service is often a deal breaker for customers. Your food may be outstanding, your table settings exquisite and your ambiance delightful, but if your service is bad, customers will remember. The key to success is happy customers who want to return again and again. To ensure your success, your entire team – from management to hostess to wait staff and busboys – must be dedicated to your customers’ well-being. Every contact your staff makes with customers must be pleasant, welcoming and accommodating. The way you handle your customers along every step of their dining experience has an impact on whether you’ll retain that customer. If they weren’t greeted when they walked in and when they left, they might mention it in an online review. As the digital arena continues to grow, online reviews are consistently important to your success. the third, Hiring and Training Staff, Most successful restaurant owners know the importance of hiring and training the right employees. Yet, a common problem exists as many restaurants hire the wrong people and have a high turnover rate. An incompetent staff can also irreparably damage your current and future customer base. the fourth, Management, Don’t overlook one of the most important pieces of the puzzle – management need to know how to analyze your business to make sure it runs profitably. the last is Marketing, many owners fail to pay enough attention to marketing making this a common problem in the restaurant world. Be creative with your marketing. Whatever your budget, there are inexpensive ways to market your restaurant.
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