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Post by sintanurs on Dec 2, 2015 1:29:19 GMT
taking phone is very important in hotel business because people from all round the world call for making booking or asking information or transferring message to the guest or for various other purposes. If you are a hotelier then you may have to answer telephone calls. if a workt at hotel we answering telephon in hotel. DOs:
Answer the telephone promptly within 3 rings.
Make the caller know your work area, your name and offer appropriate greeting. If it is an inbound call then just mention your department and if it is outbound call then mention name of the hotel with your identity.
Always have pen and paper on hand, specially front desk personnel should always be ready to keep records.
Listen carefully. Pay close attention to details being expressed by the caller.
Make the caller feel that they have your undivided attention. Make an occasional
acknowledgment of what he/she says. Mention the name of the caller, once established.
If you have to ask the caller to hold on, explain why. Wait for the caller’s agreement before actually putting him/her on hold.Telephone plays an important role in times of reservation on phone. Perfect telephone handling ensures efficiency of the reservation agent which at the same time upholds hotel’sstandard.All the time you should follow proper telephone manner. These are some basic tips you should follow while you are taking reservation on phone.
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Post by Admin on Dec 2, 2015 1:54:00 GMT
Taking phone call is very pertinent with hotel industry because today people usually making a reservation by phone. Many people think that making a reservation by phone is easier than they must to come to hotel at the time they check in. people who usually do a reservation by phone is people who wants to holiday in specific place and they want to stay near with their destination or people who had a business in a certain place. When talking about hotel business, you must be remembering about hospitality. When students can speak in English well it will pertinent with how they can understand a guest’s request. And the students can give more rules polite treatment in taking phone. It also can avoid misunderstanding between staff and guest. Many cases of misunderstanding in work world caused by people who not understand what people wants and people talking about. And to decreasing it, people who work at hotel industry must to learn well about language. Your answer consists of 164 words with grammatical error as follows: 1.they must to come---must + verb 1 without to 2.people who......is people 3.people who wants---people plural 4.people who had---should be present 5.When .....you must----not consistence of pronoun 6.Must be remembering--must be remembered (passive) 7.students........it will ----dangling sentence According to ets writing rubrics,your score is 2. ( please visit www.ets.org/Media/Tests/TOEFL/pdf/Writing_Rubrics.pdf). |
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Post by tantrinadyasifana on Dec 3, 2015 1:25:07 GMT
Taking phone is very important because everyone do it. It helps the people getting information or helping them to do something and we must push our self to speak fluently to get the meaning of conversation. So, taking phone call has advantages in hotel businesses because it gives connection between the hotel and its customers, when the customers can't go to the hotel and can't access via internet to make reservation. They only have to call the hotel to make reservation, the customers can know the details information of hotel by the receptionist.
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Post by anjayani on Dec 3, 2015 1:35:07 GMT
Telephone has always played a very important part in the hotel business. The purpose of taking phone in the hotel business is to provide information to hotel guest as ( room rates, room status, price list, hotel facilities, arrival facilities, connecting flights or transportation, Information which activities are available in the surrounding, direction, etc) , taking room reservation, taking restaurant booking and taking a food order. Hotel is a place where everyone can live for a while, as business in the service industry that require communication system that quickly and easily in the activities room reservations, information and other needs of the tourists. By phone relationship can last well of potential consumers to the hotel or the hotel with potential customers such as Travel Agents, Transport Companies, Corporate Aviation and also between the guest with guests staying at the hotel. When picking up the phone, a telephone receiver in the hotel as receptionist must provide good service to customers. Then the services that can be given is say the name of the hotel (your name and appropriate greetings), always have pen and paper in hand to make the records , listen carefully and pay close attention to the details being expressed by the caller, make the callers feel that they have your undivided attention (mention the name of the caller, if possible If you have to ask the caller to hold, explain, why) , wait for the callers agreement before putting him/her on hold (If you say that you call back do it as soon as possible and tell the caller the approximate time you can do it) , repeat back in any details and follow up in writing (if necessary) , close the conversation politely, always say "thank you for calling" , never give wrong information (if you don't know the answer, transfer the caller to the right person).
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Post by linadwirahayu on Dec 3, 2015 2:45:04 GMT
Speaking on the phone is difficult for many students. Even some native speakers feel uncomfortable during phone conversations but in hotel industry,taking phone call is very pertinent.Why taking phone is very important in hotel business?please explain in an essay format. because phone service is now easier for the hotel to get customers. rather than waiting for customers come to the hotel. This is because of many hotels in the world, so the competition for customers that are very tight. so the hotel must provide services that enable customers to book and stay at our hotel. then the officer or reception to be patient in receiving guests, because the guest is king. so we must be patient and still provide a good service to them so that they are satisfied.whereas Each month the hotel charged by the Office Telephone telephone in accordance with the number of pulses recorded telephone conversations on the telephone office. All talks connection or local, long distance, international and listed in the telephone office. Because the cost of a phone conversation is very expensive then the hotel telephone usage charge to guests. To record all telephone conversations out connection or relationship including local, long distance, and international prepared a list of phone use (telephone traffic sheet). The fees charged to guests is determined by the hotel management and in accordance with applicable telephone rates. System call charges charged to the person requesting a telephone line out of the hotel. Guest did not charge the phone when you receive local telephone, long distance, and international. Likewise guests are not charged for phone conversations in hotel.the question on the phone we can ask questions or Open Question Open Question is a question that is interrogative form with the intent to obtain information as much as possible. This question usually begins with a question word Where ..., Who ..., Why ..., What ..., How ..., Are ... etc. Compact Question Question or Questions Compact Powder is a form of questions that can only be answered with a short answer like; Yes / Yes! or No / No !. Question Compact is usually more used to end a conversation. Alternative Question Alternative Question or alternative question is a question that gives two choices or options offered answers. This question usually gives way to the other person to be able to make a decision. And in the phone we should also possess good manners Good telephone manners are as follows:Do not let the phone ring a long time,introduction,speak normally,give full attention,The use of the words sweetener (magic words),disconnecting or connecting,Do not talk while serving telephone,be patient,the name,not to discriminate,each message recorded in the message form |
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Post by fiyyazulfa on Dec 6, 2015 4:36:22 GMT
In hotel business, taking phone is very important because of it makes easy for the customers to take a reservation or just to ask the information about the hotel without meet each other. Its happen cause several reasons. Sometimes the customers are busy to come hotel directly and need to take reservation or information quickly. The other reason usually cause of distance. The customers are also happy with interaction if the employee shows how the professionalism he is, till the customers feel comfortable during phone conversation. So, in hotel taking phone is very needed for the customers and also the official of hotel. That’s help them in business, specially in hotel industry.
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Post by Rina Martiana F on Dec 6, 2015 12:30:54 GMT
Taking phone is very important in hotel business because it can be a good way to connect to our customers. As we know to build a good relationship between the partner especially in business we must have a good communication and through the phone, now the customers can make a conversation without come to the hotel for reservation. In taking phone, as a receptionist, they have to make the customers comfortable in conversation by phone. Moreover, in taking phone, as a receptionist they have to Present a professional image, both in person and on the telephone, is very important in the Office Skills profession. Taking care of the customers over the telephone and making them feel well informed and appreciated is essential. For the receptionist there are several way to make a good conversation between the customers by phone: (1)Speak clearly, (2) Use your normal tone of voice when answering a call, (3) Do not eat or drink while you are on telephone duty, (4) Do not use slang words or Poor Language, (5)Listen to the Caller and what they have to say, (6) Be patient and helpful. If a caller is irate or upset, listen to what they have to say and then refer them to the appropriate resource, (7) Always ask if you can put the caller on hold. If you are responsible for answering multiple calls at once, always ask the caller politely if you may put them on hold, (8) Always focus on the call. If the receptionist can give a good service on phone the customers can feel comfortable and it can give a good advantages to the hotel itself. So, a good service from the hotel can give a good feedback from the customers. That is why taking phone is very important in hotel business.
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Post by Nurulislamiyah on Dec 11, 2015 3:16:06 GMT
I do agreed with statement above,speaking is very important to measure someone ability especially in the hotel.by taking a telephone and speak up they can get many informations what they need moreover they want to something.People around the world rerely less speaking ability,on the otherhand in the hotel should active because they need explanations about this hotel,so everyone should try to practice to speak up especially for the guest if there is in the hotel,and receptionist shuold more active and good intellegent in speaking because they should explain something to the guest.Speaking become measure someone about the service in hotel area.Speaking become habit if they always try whatever.All in all everyone who have good speaking ability they will get best achievement include job in the hotel and will get good service if as a guest
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Post by pipinardiningsih on Dec 13, 2015 11:27:45 GMT
Telephone is basically a communication without direct face but polite shall be applied. From the tone of voice can be guessed or can reflect karakater concerned.
Phone Operator is one of the existing sections on Home Office Hotel which have the same status as information officer, receptionist, reservation, cashier goods and services front office.
By phone relationship can last well of potential consumers to the hotel or the hotel with potential customers such as Travel Agents, Corporate Transportation, airline, is also among the guest with guests staying at the hotel.
At the hotel, is a key means of telephone as business support. Therefore, handling systems and communication services in the hotel is done by a special section known as a telephone operator. Telephone an operator must be able to uphold the image of the company and to contribute in improving the image of the hotel guests The guest impression in the eyes can be started from a conversation over the phone.
The development of telephone operator tasks is essential in order to maintain the efficiency of the company so that expenditure can be reduced. Seeing this, the telephone operator qualification must also be improved in order to carry out a task that is growing well.
Telephone services require labor - skilled workers such as:
-Skilled in operating the tool.
- Skilled in speaking. / Communicate.
-Skilled in various languages.
-Skilled in providing information, etc.
in addition, the phone service at the hotel also should pay attention to manners such as not to let the phone ring for too long, introduce themselves, speak normally, giving full attention to the customer, each message is recorded in the paper so as not to miss and so forth.
no less important, should be done the right qualifications in the selection of a telephone operator so that later can perform the task well. In order to facilitate operations, should be facilities and infrastructure needed by telephone operators are well prepared and complete
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Post by corneliaaghita30 on Dec 13, 2015 15:18:03 GMT
Hotel is a place where all people can live for a while, as business in the service industry that require communication system that quickly and easily in booking space activities, information and other needs of the tourists. By phone relationship can last well of potential consumers for a hotel or a hotel with potential customers such as Travel Agent, Transportation Company, the airline, is also among the guest with guests staying at the hotel. At the hotel, the telephone as the primary means of business support. Therefore, handling systems and communication services in the hotel is done by a special section known as a telephone operator. Phone operator must be able to uphold the company's image and contribute to improving the image of the hotel guests. Guests can start the impression of a conversation over the phone.
Telephone service requires labor - skilled workers such as:
-Skilled provide information, communicate. In various languages
-Skilled answer incoming calls from both internal and external direct transfer to any destination extension.
-Serving connect either from a phone or from the department
-Check the phone bill and submit it directly to the FO Cashier
-Handling services "Incoming and Outgoing" facsimile and immediately make the bill
-Receive and distribute messages to guests and other departments
-Matching print out a telephone account with FO cashier at the end of each shift
-Guest room handle requests to block his telephone line (incognito)
-Maintain good relationships with guests, colleagues and other departments.
it means that the phone Taking very important in the hotel business for phone calls is one of the fastest, useful and easiest way to connect with customers.
That’s all my opinion about taking phone in hotel business sir, thank you.
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Post by Wilda Isna on Dec 15, 2015 8:27:41 GMT
I think Taking phone is very important in hotel industry because it make a connection to the customers. in this era book a room there are many ways, by website, sosmed, and by telephone. The easiest way to book maybe from telephone.
Some people may not feel comfort with phone calling because of some reasons especially for whom less educated, maybe they think that phone calling is the impolite one because they prefer face to face conversation and it is like when we don’t have enough courage for say what we want to talk or maybe they think that the one who speak in the phone is not the one who has the business.There are particular technique used in taking phone. There are also many things that we don’t be able to do in taking phone. We should know it well, so that the guests will feel uncomfortable with our service.
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Post by Admin on Dec 15, 2015 10:47:36 GMT
Taking phone call is very pertinent with hotel industry because today people usually making a reservation by phone. Many people think that making a reservation by phone is easier than they must to come to hotel at the time they check in. people who usually do a reservation by phone is people who wants to holiday in specific place and they want to stay near with their destination or people who had a business in a certain place. When talking about hotel business, you must be remembering about hospitality. When students can speak in English well it will pertinent with how they can understand a guest’s request. And the students can give more rules polite treatment in taking phone. It also can avoid misunderstanding between staff and guest. Many cases of misunderstanding in work world caused by people who not understand what people wants and people talking about. And to decreasing it, people who work at hotel industry must to learn well about language. Your answer is only 164 words which is far below the ETS writing test requirement of 300 words. |
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Post by Admin on Dec 15, 2015 10:51:19 GMT
Hotel is a place where all people can live for a while, as business in the service industry that require communication system that quickly and easily in booking space activities, information and other needs of the tourists. By phone relationship can last well of potential consumers for a hotel or a hotel with potential customers such as Travel Agent, Transportation Company, the airline, is also among the guest with guests staying at the hotel. At the hotel, the telephone as the primary means of business support. Therefore, handling systems and communication services in the hotel is done by a special section known as a telephone operator. Phone operator must be able to uphold the company's image and contribute to improving the image of the hotel guests. Guests can start the impression of a conversation over the phone. Telephone service requires labor - skilled workers such as: -Skilled provide information, communicate. In various languages -Skilled answer incoming calls from both internal and external direct transfer to any destination extension. -Serving connect either from a phone or from the department -Check the phone bill and submit it directly to the FO Cashier -Handling services "Incoming and Outgoing" facsimile and immediately make the bill -Receive and distribute messages to guests and other departments -Matching print out a telephone account with FO cashier at the end of each shift -Guest room handle requests to block his telephone line (incognito) -Maintain good relationships with guests, colleagues and other departments. it means that the phone Taking very important in the hotel business for phone calls is one of the fastest, useful and easiest way to connect with customers. That’s all my opinion about taking phone in hotel business sir, thank you. Your remarks are 285words which are also below ETS writing test requirement. Errors are; skill provide information should be skill to provide information, serving connect,etc |
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Post by Admin on Dec 15, 2015 10:52:55 GMT
I think Taking phone is very important in hotel industry because it make a connection to the customers. in this era book a room there are many ways, by website, sosmed, and by telephone. The easiest way to book maybe from telephone. Some people may not feel comfort with phone calling because of some reasons especially for whom less educated, maybe they think that phone calling is the impolite one because they prefer face to face conversation and it is like when we don’t have enough courage for say what we want to talk or maybe they think that the one who speak in the phone is not the one who has the business.There are particular technique used in taking phone. There are also many things that we don’t be able to do in taking phone. We should know it well, so that the guests will feel uncomfortable with our service. Sorry to say that your answer is not sufficient yet as it consists of 151 words. |
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Post by Admin on Dec 15, 2015 10:57:55 GMT
Telephone is basically a communication without direct face but polite shall be applied. From the tone of voice can be guessed or can reflect karakater concerned. Phone Operator is one of the existing sections on Home Office Hotel which have the same status as information officer, receptionist, reservation, cashier goods and services front office. By phone relationship can last well of potential consumers to the hotel or the hotel with potential customers such as Travel Agents, Corporate Transportation, airline, is also among the guest with guests staying at the hotel. At the hotel, is a key means of telephone as business support. Therefore, handling systems and communication services in the hotel is done by a special section known as a telephone operator. Telephone an operator must be able to uphold the image of the company and to contribute in improving the image of the hotel guests The guest impression in the eyes can be started from a conversation over the phone. The development of telephone operator tasks is essential in order to maintain the efficiency of the company so that expenditure can be reduced. Seeing this, the telephone operator qualification must also be improved in order to carry out a task that is growing well. Telephone services require labor - skilled workers such as: -Skilled in operating the tool. - Skilled in speaking. / Communicate. -Skilled in various languages. -Skilled in providing information, etc. in addition, the phone service at the hotel also should pay attention to manners such as not to let the phone ring for too long, introduce themselves, speak normally, giving full attention to the customer, each message is recorded in the paper so as not to miss and so forth. no less important, should be done the right qualifications in the selection of a telephone operator so that later can perform the task well. In order to facilitate operations, should be facilities and infrastructure needed by telephone operators are well prepared and complete Your answer is eligible for marking as it consists of 327 words.Your sentence" but polite---should be politeness (Noun),karakter in Bahasa Indonesia,by phone relationship....it ....,phone service should pay attention to...,your score is 3.5 by ets writing rubrics (www.ets.org/Media/Tests/TOEFL/pdf/Writing_Rubrics.pdf). |
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Post by fannykusuma on Dec 18, 2015 3:57:42 GMT
Web enquiries, emails, social media and live chat facilities all have their place, but the telephone is still the preferred communication tool of choice for many when it comes to business.
The first one is probably the most obvious but answer the call quickly. Nothing says unprofessional like leaving a caller hanging on a ringing line. Answering the phone ‘with a smile on your face’ might sound cheesy but it really works. It doesn’t matter if you are having a bad day, are half way through a complicated spreadsheet or half way out of the door on the way home. Your caller takes priority. Warm and enthusiastic is suddenly the order of the day. Don't forget to mention your company name in your greeting. It confirms where the caller is ringing without them having to check and sets the tone for a professional conversation.
Speak clearly and use professional language and avoid using ‘cheers’, ‘uh-huh’, ‘mate ‘,’yeah’ etc. You are speaking to a business contact not your friend. Keep it friendly but business-like.
When taking a message check the information you are nothing. Re-confirm any spellings that you are unsure of back to the caller. I can almost guarantee any subsequent emails to ‘Katy’ will put you on the back foot if you put ‘Dear Katie’. If you are taking down email addresses or telephone numbers always read these back. You don’t want a red hot business lead in your hand that you can’t get back to.
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Post by yuliyana dwi wulansari on Dec 18, 2015 10:09:19 GMT
Telephone is one of tools which is created to help people in the world and it belongs to tegnology. It connects you with others in a long way. It is also important for you to have business relationship when you are in the far distance. You can talk and discuss or make deal to have promise with your partner business by phone, but it may better if you meet with your partner to discuss your business face to face.
However, telephone is one of important facilities in hotel. Well, talking about why taking phone in hotel business is very important is for example, when there is a customer—just think that he is a busy man from a big company—he has a meeting schedule in your town. He decides to book one room in your hotel but he can not come directly on the day. It is because of the distance of his house too far away from your hotel. Then, If he books the room on the meeting day, it will makes worry him perhaps the room in your hotel is full. So, it is the right time to use phone and booking the room in your hotel. Otherwise, sometimes there are clients who need some foods, but they do not plan to go to restaurant. it is easier for them to order and delivery some foods by phone to the waitress in hotel.
In addition, telephone have to available in your hotel because if there is a foreigner as your customer who lose in your town and he forgets where is your hotel is located, but he is still remember and save your hotel’s phone number, he can call and back to your hotel safety. Thus, taking phone in hotel business is very important and must be available for help customer to get the best service and good facilities to make them satisfied.
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Post by siti malikhah on Dec 26, 2015 23:13:16 GMT
In hospitality industry, taking phone call is one of important part especially in hotel industry. Most of people reserve a room through phone. So, as the staff of the hotel we have to take the phone goodly. We have to listen every request or question from the caller. We have to answer it politely. Then, in giving information, we have to explain it clearly. We have to goive our special service to our customers even through phone. When the caller ask something and we do nit know the answer, we have to ask the right person first. But, do not make the caller to wait for so long. So, we can give the accurate information to the caller.
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Post by ekaroh on Dec 27, 2015 4:38:09 GMT
Taking phone is very important in hotel industry because it make a connection to the hotel and its customers. In this era are many ways to booking the hotel, one of the most easier is by phone. It is because all people around the world call for taking reservation or maybe asking for information. It can also help customers when they want to ask question(s), give complain(s) or compliment(s), etc for the hotel. So,taking phone is not only useful for customers but for the hotel too. The hotel can get more customers from around the world by taking phone.
thank you sir
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Post by elialingagusta on Jan 13, 2016 10:58:28 GMT
Telephone plays an important role in times of reservation on phone. Why taking phone is very important? because it can connect people around the world who wants to make a hotel reservation with the hotel agent. And all the time we need to follow proper telephone manner while taking reservation on phone. Finally taking phone gives many benefit for the hotel agent cause the customer can make a deal with the hotel agent easily.
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Post by lindaaprillianti on Jan 13, 2016 11:02:43 GMT
Both in person and on the phone are very important in office skill profession. In this modern era many people often use phone to communicate including when they want to booked hotel. So, it is important for hotel employer to be able to talk with the customer well by phone. How the way of employee talk usually influence to customer .Taking care of customer over the phone and making them feel well informed and appreciated is essential. As hotel employer, if we can communicate with our customer goodly, they will be impressed and give an advantage to our hotel. In taking phone, a hotel employee especially receptionist should speak clearly because the caller cannot see the face or body language, so taking time to speak clearly , slowly and in a cheerful, professional voice is very important. Then, listen to the caller and what they have to say be patient and helpful to customer are important, as employee we should listen to what the customer have to sayand refer them to the appropriate resource.
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Post by yayiksaekhulfitri on Jan 16, 2016 4:53:25 GMT
Taking telephone is connecting activity telephone call from the hotel or vice versa with the aid of the call switchboard which distinguished PRIVATE BRANCH EXCHANGE (PMBX) and PRIVATE AUTOMATIC BRANCH EXCHANGE (PABX). In addition to using the phone for taking backup space (s), the customer can use the phone to take a few questions. They can ask about the hotel facilities, on the advantages of the hotel's facilities and they can compare with other hotels. There are many functions pick up the phone in the hotel industry. The first is to make a booking. For busy people, prefer to pick up the phone to book a room at the hotel. They have enough time to go to the hotel directly, so they chose this way to book a room. The second is to ask for information. Many people are looking for information not only in the hotel but also in many hotels before choosing one of them to stay. They usually compare the cost of room they want to order from one hotel to another. They also asked for the facilities they will get from the hotel if they book it. The next function is to transfer the message to the guests. The receptionist sends a message over the phone to each guest room. They do not need to go into every room to do so. This phone is very helpful here. Taking the phone is also used for various other purposes. If we work in the hotel industry, especially as reseptionist, we certainly have to answer a phone call. There are certain techniques used in taking the phone. Some people may not feel comfortable with phone calls for several reasons, especially for anyone less educated, they might think that a phone call is one polite because they prefer face to face conversation, and it was like when we did not have enough courage to say what we want to talk or maybe they think that people who talk on the phone is not the people who own the business. For some students with different countries that do not use English as their first language or mother may be difficult for them to listen and understand the meaning of the speaker that does not come from the same country
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Post by marlinasilvi on Jan 16, 2016 5:35:17 GMT
at this time telephone is essential to life today. in fact wherever we go always carry telephone. Taking the phone is very important in the hotel business for phone calls is one of the fastest, most rapid, inexpensive, and the easiest way to connect with their customers. When we make a phone call we do not have an email address or home address, we just need to leave our phone's address to the hotel. there are several purposes why is it important took the telephone at the hotel of which is to provide information to the hotel guests as (the room rate, room status, price list, hotel facilities, amenities arrival, connecting flights or transportation, information activities available in the surrounding area, directions, etc.) and make it easy for customers to take reservations. because most customers are too busy to come to the hotel and need to take reservations or information quickly. or the distances they are very much so it should be through telephone in advance to make a reservation. This greatly helps the customer to order and do not spend their time. There are also many things that we can not do in taking the phone. We should know very well, so that guests will feel comfortable with our service. Pick up the phone is an effective method used in the hotel industry. allows to offer guests additional amenities that add value, while providing an unparalleled guest service, the key differentiating factor in this competitive industry. Taking the phone is not only useful for the customer but for the hotel as well. This hotel could get more customers from other countries to pick up the phone.
So, at the Hotel took the phone is indispensable for customers and also the hotel itself. as it helps them in business, particularly in the hotel industry.
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Post by Syintaveronika on Jan 20, 2016 6:11:03 GMT
Taking phone is very important in hotel business because it plays a very important part in hospitality industry. People all over the world call for making booking or asking for information or transferring messages to the guests or for various other purposes. Sometimes customers do not know how to get or how to make a reservation in a hotel. Should they come to the hotel by themselves or is there any other ways to book a room or a place in a hotel? There will be such questions for the beginners or maybe for the people who have seen the hotel for the first time. So, the phone calls reservation or taking phone in hotel business is very important since it makes people easier to get or book a room even sometimes they feel uncomfortable with the services for several reasons from the wrong information till the room that is incorrect etc, but sometimes there are some mistakes made by the customers for example they used impolite or unclear words for reservation so that it makes the receptionist feel confused and get wrong information, so if we want to make a phone calls in booking room in hotel, please ensure that the information is right. That is the answer why taking phone is very important in hotel.
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Post by herdiyanti on Jan 20, 2016 7:49:41 GMT
Taking phone is very important in hotel business because it can connect between the hotel and its customers. As we know that telephone is being the most popular communication tool in our society. The customers do not need to come to the hotel for making room reservation or order place for meeting and another activities. They only have to call the hotel to make it for sometimes customers are so busy with their work so that do not have enough time to come to the hotel and make a reservation. On the other hand, it also gives the benefit to the hotel. For the easiness, hotel can sell their services easily because the customers feel easy to get the deal. That’s my answer why taking phone in hotel business is very important. Thank you, Sir. why taking phone is very important because we can comunicate with another for example visitor/ costomers that needed our services. the costomers can making room reservation by telephone. they do not come to hotel only by telephone. it is make the customer more easy to get room reservation. and the customer can order place for meeting, weeding table manner and another business or activity in the hotel by telephone. and the receptionist have to serve the customer well, in order to the customer feel satisfied, that my opinion thank you sir |
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Post by Jayadi Dwi Ariyanto on Jan 21, 2016 16:47:25 GMT
yeah, we know that taking call phone in hotel bussiness is verry important for us to know every information that we need for making reservation.
there are some Telephone Etiquette that we have to know for takin call phone. and I think taking phone actually good way for resolve the problem and you can handle easy by it. by learn about taking call phone in this lesson we will know how to be good person in taking call to someoone else.
This is very helping customers for reserving and does not spend their time. Besides using taking phone for reserve room(s), customers can use taking phone for ask some questions. They can ask about the facilities of the hotel, about the advantages of the hotel's facilities and they can compare by another hotel. and then they can ask about the fee, they can find the best hotel for them, they also can ask about anything which is possible to asked by customers. For the last reason between reserve room(s) and ask some questions is customers can give their complain or their compliment by taking phone.
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Post by Melantika Clara on Jan 22, 2016 23:35:59 GMT
Telephone always plays a very important part in hospitality industry. People all over the world call for making booking or asking for information or transferring messages to the guests or for various other purposes. If you work at the hotel you certainly have to answer the telephone calls. It happens mostly with front desk staff but also in the back office. From taking orders to providing customer support, sticky situations are bound to A rise. But how you handle Reviews These situations can mean the difference between creating loyal customers and losing business. Whether you have one or two people handling a small contact center, or a large team of call center agents, it all starts with the right training. And good customer service starts the moment agents pick up the phone.
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Post by diniratna on Jan 25, 2016 4:59:25 GMT
Guest voice mail box: This allows for external messages and messages from e.g. the concierge. A lamp on the phone indicates a message is waiting, and the guest then can retrieve it (and even return it) with a single touch.
Wake up calls: This lets guests set their own, or ask the front desk to do it for them. You can even play a wake-up message to the guest.
'Meet-me': This provides a valuable conferencing call facility for your business guests.
Multilanguage selection: This allows international guests to use the system with ease.
Room to room dialling: This helps guests to stay in touch with others in their party. This can be enabled or disabled on a room, group or system basis as required.
Privacy: Guests can enable the DND feature to block incoming calls, or choose to have them forwarded to mailbox. This can be overridden in the case of emergency.
Direct dial: Rooms can be telephoned directly from an external location if the guest chooses.
Listen in/child monitoring: This allows the guest to monitor the room from another room or another part of the hotel, perfect for families wanting to keep an ear out for children.
Recorded information: This allows you to record info about the hotel's services or local information for guests, which can be accessed with one touch.
Class of service: You can assign your guests different access rights to various features of the phone system and to outgoing call functionality - for example, depending on their room rate.
Personalised service: If the guest's name is entered on check in, this can be displayed whenever a call is made to or from their room (e.g. to front desk, room service, housekeeping etc) allowing for a more personalised experience.
Warm welcomes: The guestroom IP Phone can also be used to deliver welcome messages and personalised greetings with guest name display for further personalised service.
Room status: The status of any room can be checked from the front desk, to see if it is ready for your guest or still awaiting service. The cleaning team are able to update the status of the room from its guest phone. This allows you to keep your guest informed and offer an early check in where it is available
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