Discussion for Lesson 1

Taking phone is very important in hotel industry because it make a connection to the customers. in this era book a room there are many ways, by website, sosmed, and by telephone. The easiest way to book maybe from telephone. If the receptionist do not know how to make a connection with customers it will make difficulties. Actually customers just want to ask, then the receptionist do not know the meaning, the customers will not book the room.
thanks

Your answer is very limited as it only consists of 78 words (minimum is 300 words). The word very important is not elaborated in detail reasons.You mentioned the easiest way is by phone.Instead,it is still very costly.The receptionist should be able to answer the phone,otherwise,the hotel will have difficulties.What are the difficulties?

Your answer consists of 132 words which below 300 words.The contents are not supported by detail explanation,e.g most popular is not elaborated in supporting details.Your third sentence is not detail of most popular but giving advantages of phone booking.Your frequently repeat several words:hotel,customer,easy.The cohesive items are also missing in your reply.

Taking phone is very important in hotel business because it can help customers or be the one of customers services although it is difficult for many students or people who have different native speaker but, it can help customers when they want to reserve room(s), ask question(s), give complain(s) or compliment(s) faster by taking phone. when customers need some rooms but they do not have much time for reserve on the stage, they can use taking phone for their solution. They can call the receptionist of the hotel and make a deal about their reserving. This is very helping customers for reserving and does not spend their time. Besides using taking phone for reserve room(s), customers can use taking phone for ask some questions. They can ask about the facilities of the hotel, about the advantages of the hotel's facilities and they can compare by another hotel. and then they can ask about the fee, they can find the best hotel for them, they also can ask about anything which is possible to asked by customers. For the last reason between reserve room(s) and ask some questions is customers can give their complain or their compliment by taking phone. As usual, customers give complain when they are in the hotel, they can use taking phone when they are at the room and do not go to the hotel service center for telling their complain, and I am sure that if the hotel is good, from the hotel side will overcome the complain faster. And for giving compliment, the customers usually give their compliment after they checking out,I mean after they enjoy the facilities and the service of the hotel they feel so happy so they give compliment for the hotel. But if they are not in the hotel again, so they can use taking phone for their solution. Taking phone is not only useful for customers but for the hotel too. The hotel can get more customers from another country by taking phone. So, taking phone for hotel is very important and useful.

Thank you

Taking phone is very important in hotel business because phone calling is one of the quickest, soonest, cheapest, and easiest ways to connect the hotel with their customer. When we do phone calling we don’t need an email address or even home address, we just need to left our phone address to the hotel. For example when the hotel sent it by email, the hotel can make sure whether the email that the hotel send was read or not as soon as the customer receive it, and phone calling can become the alternate for the email because the customer can directly receive the call and know the information. When the hotel use letter at least it takes a day or more for the customer receive the letter, and the hotel also need to spent more money to post the letter, which should be can allocate for balance. All of these conditions are very different when we do phone calling, in phone calling we just need phone or cell phone which most people have in their pockets, and almost all people will check their phone if they hear their phone ringing. Just press the number and talk what they want to tell.
Some people may not feel comfort with phone calling because of some reasons especially for whom less educated, maybe they think that phone calling is the impolite one because they prefer face to face conversation and it is like when we don’t have enough courage for say what we want to talk or maybe they think that the one who speak in the phone is not the one who has the business. For some students with different country which not use English as their first or mother language maybe it’s hard to them for listen and understand the meaning from speaker which didn’t come from the same country.
That’s all my opinion about taking phone in hotel business sir, thank you.

I think that speaking by phone is another way that people used it, by using phone it can make easy for another people to get something, for example in hotel business course, actually in this era globalization we have to follow developing of technology. Maybe in the past people have to come in hotel for booked or just ordered room in the hotel. By using it exactly make people so difficult, you can imagine if you are in far country and you have business something in hotel, so you have to came in this hotel ?this is became a disadvantage of it. and I think taking phone actually good way for resolve the problem and you can handle easy by it. Thank you

Your answer consists of 343 words.Your score is 4 out of 5 (ETS writing rubrics).For detail please visit www.ets.org/Media/Tests/TOEFL/pdf/Writing_Rubrics.pdf.

A response at this level is generally good in selecting the important information from the lecture
and in coherently and accurately presenting this information in relation to the relevant information
in the reading, but it may have minor omission, inaccuracy, vagueness, or imprecision of some
content from the lecture or in connection to points made in the reading. A response is also scored
at this level if it has more frequent or noticeable minor language errors, as long as such usage
and grammatical structures do not result in anything more than an occasional lapse of clarity or in
the connection of ideas

You need to avoid repetition and copy past from the written text.Conjunctions are not properly used such as "but,and " at the beginning of the sentence.

Good evening Sir, I've just joined this forum for about an hour ago. Could I still give my opinion for answering your question for this lesson? Or it's better for me to answer another lesson?

You are quite late in responding the topic.Please write your comments on lesson 1,2,3,and 4.Including your comments on your friend's you tube.

Taking phone call is very pertinent with hotel industry because today people usually making a reservation by phone. Many people think that making a reservation by phone is easier than they must to come to hotel at the time they check in. people who usually do a reservation by phone is people who wants to holiday in specific place and they want to stay near with their destination or people who had a business in a certain place.
When talking about hotel business, you must be remembering about hospitality. When students can speak in English well it will pertinent with how they can understand a guest’s request. And the students can give more rules polite treatment in taking phone. It also can avoid misunderstanding between staff and guest. Many cases of misunderstanding in work world caused by people who not understand what people wants and people talking about. And to decreasing it, people who work at hotel industry must to learn well about language.

i think taking telphone in hospitaly industry is very important . because , telephone is one of way to promote and serve the guest and customer . and taking telephone is reflected from that hotel industries .. sorry sir, i am late to answer this lesson ))))

As we know that nowadays, people all over the world have their own phone cell. It is an easy way to keep in touch each others. It is also used in hotel industry. Taking phone is very important in this industry. There are many functions of taking phone in hotel industry. The first one is for making booking. For busy people, the prefer taking phone to book a room in the hotel. They have not enough time to go to the hotel directly, so they choose this way to book the room. The second one is for asking informations. Many people look for informations not only in one hotel but also in many hotels before choose one of them to stay. They usually compare the cost of the room that they want to book from one hotel with other. They also ask the facilities that will they get from the hotel if they book it. The next function is to transfering message to the guests. The receptionist sends messages by phone to the room guests. They don’t need to go to each room to do it. Phone is very helpfull here. Taking phone is also used for various other purposes. If we work in hotel industry, especially as the reseptionist, we certainly have to answer telephone calls. There are particular technique used in taking phone. There are also many things that we don’t be able to do in taking phone. We should know it well, so that the guests will feel uncomfortable with our service. Taking phone is an effective way that used in hotel industry. In short, it allows to offer the guest additional facilities that add value, while delivering unparalleled guest service, a major differentiating factor in this competitive industry. It also helps to keep the cost to a minimum and make the most of the staff and resources.