|
|
Post by LutfiaWulanSari on Dec 24, 2013 12:54:58 GMT
1. I think that there is a relationship between job description and job standard of operating. As we know that the meaning of job description is a list that used in all of parts in companies for example hotel companies, in job description also included in general tasks, or functions, and responsibilities of a position. The other, Job description is used to describe the position reports, specifications such as the qualifications or skills needed by the person in the job, or a salary range. Job descriptions are usually narrative, but some may instead comprise a simple list of competencies; for instance, strategic human resource planning methodologies may be used to develop a competency architecture for an organization, from which job descriptions are built as a shortlist of competencies.
Then, the meaning of Job standard of operating is desired manual work and work processes that must be implemented. SOP also has three parts of standard operating the purpose, or made a clear SOP and the details of what the expected results should be a procedure or a step-by-step manual control tasks, and resources, including personnel hotel, other employees or managers and databases, or other references. So, from the meaning of job description and job standard of operating can be concluded that they have a relationship because the employes must know their description of their job and then they must use the SOP to get the good result from their job.
For example:
- For Guest Service Manager/Front office. We must arrange the job description first. Then, we arrange essential job function, such as, Guest service, Front desk management, Human Resources, Safety and Security,Operations, and Additional Responsibility.
JOB TITLE: Guest Services Manager/ Front Office Manager
DEPARTMENT: Operations
SUPERVISOR TITLE: General Manager
Job Description/Summary: The Guest Services Manager/Front Office Manager is
responsible for the success of the front desk, for ensuring guest satisfaction and
product quality standards are met, and for managing all areas of the hotel
according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow.
- After arrange the Job description, arrange the SOP.
Task and responsibility :
Check in Procedure
2. I agree with Neha, because to complete the SOP must step by step. The employe also must know their position first, and know their responsibility. They also must arrange it carefully to get a good result and can make the customers feel satisfaction from the services.
Lutfia Wulan Sari/7C/100420021
|
|
|
|
Post by lailanahusna on Dec 24, 2013 13:24:07 GMT
Answer question number 1
Yes, is there any relationship between job description and job standard of operational. Job descriptions are written statements that describe the; duties, responsibilities, most important contributions and outcomes needed from a position, required qualifications of candidates, and reporting relationship and coworkers of a particular job. standard operating procedures is a guideline or reference to performing the duties of a job in accordance with its function and an instrument in the assessment of performance indicators, government institutions based on technical administrative and procedural appropriate management of working, procedures of work and working system on a unit of work concerned. This is the example of problem. If we understood our job description but we did not know the standard operating procedures, then one time we make mistake we maybe confuse what should we do. But if we know the job description and our standard operating procedures, we will be able to overcome our mistake. Because the main purpose of standard operating procedures is to ease any process of working and minimize the presence of the error on in the process of the project.
Answer question number 2
According to Neha (the writer of the essay), it needs three months to complete the SOP of particular job. I agree with that statement. As we know that we need much time to doing something well. SOP is a thing that can make the hotel be success and it plays the important role in hotel program, so it takes properly time to complete the SOP.
Laila .H. Husna/10420147/7B
|
|
|
|
Post by riskapebriyani on Dec 24, 2013 13:52:21 GMT
Dear sir,
I have read the article entitled Important Standard Operating Procedure for Hotels, by Neha barooah. In my opinion, it is a good article because it easy to understand. Here are my answers:
1. In my opinion, there is relationship between job description and job Standard of Operational. Both of them, have a correlation. Job description, describe the job generally, then SOP describe the job specifically. Standard operating procedures (SOP) are a detailed explanation of how a policy is to be implemented. The SOP may appear on the same form as a policy or it may appear in a separate document. The main difference between a SOP and a policy are details. An effective SOP communicates who will perform the task, what materials are necessary, where the task will take place, when the task shall be performed, and how the person will execute the task. Without SOP, job description cannot work perfectly. in short, both job description and SOP are different part in one unit. For example, SOP of a housekeeper in Cleaning tiles: Firstly,apply diluted cleaning solution on to the scrubber and scrub top to bottom ensuring dirt/hair are removed from the tiles.Secondly, clean small area of the tile and grout and then dry with a sponge. Next, wet sponge with hot water and remove detergent. Then, tiles have to be cleaned daily with diluted Cleaning solution. They have to wipe dry, leaving no body fats or streaks on the tiles. Recheck all tiles to ensure no dirty streaks are left on the tiles. Care has to be taken around toilet and bathtub to make sure all tiles are dry. Last, wipe all surfaces with a dry cloth.
2. I really agree with the article written by Nehaa that it needs three months to complete the SOP of particular job, because I think in completing the SOP really needs much times to make sure that the employer already done and understand with the SOP. The hotel must give the best services to the customers, so that the hotel also must prepare the employer best through SOP that is completed and proven in three months.
Thank you Sir.
Riska Pebriyani/10420384/7B
|
|
indah
New Member
ฯ(°¬°)Г..... whatever....
Posts: 4 
|
Post by indah on Dec 24, 2013 14:20:18 GMT
Question number 1
Yes, there is a relationship between job description and SOP. There are many hotels and companies that obligate the employees to use SOP so that all task can be taken responsible and carried out properly as like expected by the hotel company. Standard operating procedures, or SOP, play an important role on the success of a hotel or companies. Hotel follows standard operating procedures to improve the customer experience. Standard operating procedures for the training of this staff are the best way to handle a situation, from Fielding guest complaint handling, fire drills.
For example, each of the hotel staff is expected to serve the guests warmly. The staff must give the best service to the guest. In this part, SOP takes apart on it. SOP give a benefit to hotel, for the SOP are made to ensure that customers specially to receive the same treatment every time they visit the hotel. The employers that have been training with a complete SOP can help them posting job opportunities for the future Standard Operating Procedure for Hotels in General because the role of each employee is clearly indicated. Take SOP also provides a basis for performance evaluations of the hotel employees. SOP includes the job description step-by step for an employee as its position. The details of the job description for a hotel are very important because by knowing the detail, the hotel staff can give the best serve. That’s why SOP is really needed for all employers because it provides a basis for performance evaluations of the hotel employees including everything how to do the right things as aimed.
Question number 2
I agree with the writer (Neha) that needs three month to complete the SOP of particular job. The job description and its detail must be comprehended so that the customer experience can be improved. Since the SOP has functions as the guidelines for all the jobs in the hotel, it must be set well and have a certain rule which is can managed the hotel’s job as well as the SOP. An SOP manual is a valuable reference for existing employees and an effective training tool for new hires; to comprehend the SOP must be step by step. Furthermore, not all employees can do the SOP properly, so I think it’s a good allocation time to complete the SOP.
Indah Puji Lestari/ 10420220/ 7A
|
|
hilga
New Member
Posts: 2
|
Post by hilga on Dec 24, 2013 15:07:38 GMT
Dear Mr. Akmal
I will share my opinion about questions in the forum,...
1. This essay give some knowledge about SOP to us , in my opinion about job description and job standart of operasional have big relationship because every job need protection to the worker and to improve costumer service. When you want to do your job you need information or procedure and protection to do it, so job description and standart operational protection are very important to support you. For example, the worker need to follow training job before they start to work, when they follow the training they will learn about situation how to handle the costumers, condition and situation of the place, and how to give good service to the costumer. The worker also need learn about safety when they work or do their job, the hotel or another enterprise protect the worker with life insurance, it can decrease cost that must pay when something happen with the worker and make the worker feel safe because their life protected by the enterprise . But in the real condition not all hotel or enterprise do the SOP, for example, the small hotel and home industry, they seldom to give attention about SOP.
2. I agree with that statement, three months enough to complete the SOP of particular job. The worker can learn some knowledge about the job and the SOP. Three months are short but it enough to complete it. Every depth need time to evaluate and test to get the best worker. In some places the enterprise or the hotel do the out sourcing job, minimaly three months and after this the worker will get the answer, they will accept or refuse the job. Actually this model is not fair for the worker because they must get new work when they refuse, then they will be joblessness, but it the reality in our job industry.
Yeah,that all my opinion about the essay “ Important Standart Operation Procedure for hotel “
Thanks,
Hilga Aprudita / 10420108 / 7D
|
|
|
|
Post by sadampamungkas on Dec 24, 2013 15:57:54 GMT
answering the questions of the article from Neha. here are my answers, sir
1. absolutely there is.
Here is the relationship between job description and Standard Operating Procedure. Job description is a duty that an employee has to do, let us say ‘a bellboy’. When you hear a word ‘bellboy’, what comes into your mind? Let me guess, you must be thinking that someone who helps visitors bringing his or her luggage or case from the lobby to his or her room. That is all about job description. However, on the point of view of Standard Operating Procedure, it is not likely like that only. It is not all, there must be something to do so that the visitors feeling good of the services. For example, after bringing the luggage, the bellboy may ask ‘what else can I do?’ probably it is only an offering, but it is important question. Then that is why, a great hotel should have a Standard Operating Procedure, the one of the purposes of having Standard Operating Procedure is to improve the customer experience, that is true that the employees or the staff of the hotel who have been trained well based on Standard Operating Procedure will be different from the ones who haven’t. for example, in handling the guest’s complain, the ones who work based on the SOP’s will be better in handling it, probably they are more welcome, friendly or good listeners, they will work based on the SOP that the hotel applies. On the other hand, the ones who work not based on SOP or perhaps the hotel does not have any SOP, they will face it badly since they don’t have any Standard Operating Procedures or even they don’t know what to do.
2. Yes, I do
In my point of view, within three months, we are examining or observing the quality of the new employee. If the quality of his or hers is appropriate with the SOP applied by the hotel, we may let her or him going on working. If the quality of his or hers is not appropriate with the SOP, we may retire him or her. I think three months is a sufficient time to see someone’s quality in working.
Sadam Pamungkas/ 10420379/ 7A
would you please comment on my answer? you may ask me to revise it if it is not like what you expect
thank you
|
|
|
|
Post by indahsariputri on Dec 24, 2013 16:03:15 GMT
I have already read the essay.I would like to give commentaries.In my view,there is a relationship between job description n job standard of operational. Job standard of operational as a procedure or a step-by-step manual control tasks, n resources, including personnel hotel,other employees or managers n databases,or other references.While job description can be defined what tasks,how the way (procedure), n how to solve any problem of the hotel staff's job.For example,when a hotel staff faces a complaint from customer.With standard operating procedures,this staff have trained to handle a situation from fielding guest complaint handling.Hopefully this staff gives the best service n it succeed the hotel.
In short, job standard of operational follows by job description. Because standard operating is the rule or procedure n job description is the way to do it. Automatically, both of them have a relationship. According to Neha's essay, it needs three months to complete the SOP of particular job. Actually I agree. I think, it is enough time. But the employees must be looked over everytime. As we know that hotel standard operating procedures are more successful with its creation. It is more effective than take a long time to complete but doesnt care of potential of employees.
that's all from me. Thank u Mr. Akmal.
INDAH SARI PUTRI/10420322/7C
|
|
|
|
Post by lelimuktiariani on Dec 24, 2013 16:29:44 GMT
1. SOP is a set of instructions (work orders) and a detailed written to be followed in order to achieve uniformity in performing a specific job (detailed, written instructions to Achieve uniformity of the performance of a specific function) based on the goals to be achieved.
SOP will be a good guide for implementers , and a means of communication between
implementers and supervisors , so that the work can be done consistently. When an
employee will do a job, they will need some guidace in their job procedure, so they need SOP for doing many activity in their job and guide for implementation too.
Workers will be more confident in their work because they know what should be
achieved in each work . If they have know what sould they do in their job, they will
be more confident because they know where is a good and where is a bad. Thy can be
responsible in their life.
SOP can be used as a training tool and to measure the performance of employees .
Without a job description, it is not possible for an individual to properly commit to or be held accountable for the position's role and responsibilities. The tendency when having to create a job description is to under-estimate the strategic nature of the role, ignore the necessary competencies to perform the responsibilities and be too detailed with operating instructions (which should be in either a standard operating procedures or operational manual).
Job descriptions are required for recruitment, enable you to distinguish positions, delineate tasks and determine pay levels. Without them, your best efforts to staff, develop and evaluate performance are without direction
So in here as we know that, when someone works , they have to need a guidence for his integrity of his job. But in the others, they can’t run without many rules which we call it SOP. The rules can make someone more to be neated or more to be organized because they have to know all about their rules reward and punishment.
Example in this case:
When company has HRD . He must be work as a rule of Standart Operating procedure company which has given . It has many rules and guidance in the Standart operating procedure. So if some employee make a mistake or in another case he can’t follow the rules of SOP an employee( HRD of the company) will be given some punishment from his mistake, and vice versa if HRD follow the result and make a good result , they will be given a good salary/ reward
hotel staff are likely to face every day as late check-out or temperature concerns, and in rare circumstances, such as fire alarms sound or malfunctioning elevator . Standard operating procedures can take up to three months to complete, and that to succeed, must be tested and evaluated in depth. Hotel standard operating procedures are more successful when employees are involved in its creation.
In here we know that a good SOP in a HOTEL will give a good result for the customer, from a good services for the guest and ect. So if many workers has followed the rules of the HOTEL management it would be more exceleent, not only for the workers but also for many good services of customer.
2. Yes I agree, it needs three months to complete the SOP of particular
SOP must already exist before the job is done. SOP is used to assess whether the job has been done properly or not. Test the SOP before the run, do revision after 1-2 months of probation. Revise if there is a step change in employment caused by the presence of a new engine, new equipment, additional workers, different locations, and / or anything that affects the working environment. Ask for feedback from the implementers to be SOP repair materials on a regular basis
SOP must be have some good guidance and rules because you have to need assess and revise it . And if all the component of company and all the workers are using SOP in a good of their job describtion, They will be a good fushion of integrity of work.
LELI MUKTI ARIANI 10420238 /7-A
|
|
Najmie Zulfikar 7B 10420363
Guest
|
Post by Najmie Zulfikar 7B 10420363 on Dec 24, 2013 16:50:26 GMT
1. Definitely there is.
In my point of view, job description is all we have to do, the work that employee has to do, that is all. It seems that employee doesn’t really care of visitor’s feeling. Employee only does what they have to do. For example, ‘a doorman’, All he has to do is open and close the door only. It is based on job description. Nevertheless, on the point of view of Standard Operating Procedure, it is not all. Perhaps, the doorman has to do something for the guests so that they are satisfied with service. A hotel which has a SOP’s must be having a typical role to do. It is to improve the customers experience. So that is why, the hotel which has SOP must be different in handling guests. It must be better with the one who has not. I have another example. Laundry service, if the hotel doesn’t have any SOP, it may do wash the clothes only, but if the hotel has SOP, there must be more standard, may be, laundry service will offer what guests want for their clothes, it can be offering dry cleaning, no ironing, and so on. The point here is to ensure that our guest’s intension will be fulfilled.
2. Yes, I do agree
Why because within three months, the managers may see the employee’s quality in working. As I know, hotel gives three months in training new employees in order to know the capability. If the capability is reaching the SOP applied by the hotel, the employee may accept the new employees in working the hotel. Just the opposite, if the employee is not appropriate, the employer will quit having contract on work.
Najmie Zulfikar 7B
Please,say something on my work
don't forget to let me be your member
thank you
i am waiting
|
|
ditafardianto
New Member
Is it too late to say ................. ????
Posts: 3 
|
Post by ditafardianto on Dec 24, 2013 18:00:26 GMT
Hi Mr. Akmal, nice to see you again here..  It's very nice essay, based on the essay, i can answer the question. The question 1 : You have already known from the text that in doing his/her job, hotel staff should have a SOP of the job.Is there any relationship between job description and job standard of operational? Please give your answer and support by example. >>> Of course there is a relationship between job description and job SOP, because in doing a job, we have to know what is our job and what should and shouldn't we do to face the job. Job description tells us about the job and job SOP contains things which need to be understood and done by the employee, So that we can do our job well and in this case for Hotel, we can give the best service to the guests. The question 2 : According to Neha (the writer of the essay), it needs three months to complete the SOP of particular job,do agree or disagree? Please explain >>> I agree to this statement, but it should be adjusted with the time and situation of the Hotel at that time. Because we have to explain the SOP, do the SOP, test the SOP, and evaluate it, it needs a long time, so three months is suitable to test and evaluate in depth, because hotel standard operating procedures are more successful when employees are involved in its creation. That's all from me sir, thank you.. 7C / DITA FARDIANTO / 10420309 |
|
|
|
Post by RahajengHR on Dec 25, 2013 6:35:58 GMT
Dear Mr.Akmal 1) Relationship between job description and job standard of operational SOP standardize the process and provide step-by-step how-to instructions that enable anyone within the operation to perform the task in a consistent manner. The SOP document serves as an instructional resource that allows employees to act without asking for directions, reassurance, or guidance. The step-by-step written procedure can also help hold employees accountable because employee expectations are documented and their actions can be measured against the SOP. Communicating procedures that anyone in the operation can follow with consistent results will ensure the operation continually provides high quality products and services. Example SOP : Handwashing Policy: All food production and service personnel will follow proper handwashing practices to ensure the safety of food served to customers. Procedure: All employees in the restaurant should wash hands using the following steps: 1. Wash hands (including under the fingernails) and forearms vigorously and thoroughly with soap and warm water (water temperature should be at least 100ºF) for a period of 20 seconds. 2. Wash hands using soap from a soap dispenser. Lather at least 10 seconds. 3. Use a sanitary nail brush to remove dirt from under fingernails. 4. Wash between fingers thoroughly. 5. Use only hand sinks designated for that purpose. Do not wash hands in sinks in the production area. 6. Dry hands with single use towels or a mechanical hot dryer. (Retractable cloth towel dispenser systems are not recommended.) Turn off faucets using a paper towel in order to prevent recontamination of clean hands if foot pedals are not available. 2) I agree with Neha’s opinion that it needs three months to complete the SOP of particular job. Because it will assure the service and product quality of the employees. The employees will know well how to execute their task according to their experience in following the SOP. Thanks sir  Rahajeng HR/7A/10420163 |
|
|
|
Post by nabilatiistavida on Dec 25, 2013 9:25:07 GMT
Good evening, sir. .
I am Nabilati Istavida /10420039
Class 7B
I have to say Sorry for being late.
First of all, I want to say thank you, yes I got new lesson again from this forum.
I've read the article about Important Standard Operating Standard Procedure Hotels that explain the information about SOP and job description in the simple way.
Based on questions, here the answer:
1.First we have to know both what the job description and job standard operational is. A job description is a list that a person might use for general tasks, or functions, and responsibilities of a position. It may often include to whom the position reports, specifications such as the qualifications or skills needed by the person in the job, or a salary range. Job descriptions are usually narrative, but some may instead comprise a simple list of competencies; for instance, strategic human resource planning methodologies may be used to develop competency architecture for an organization, from which job descriptions are built as a shortlist of competencies. A job description is usually developed by conducting a job analysis, which includes examining the tasks and sequences of tasks necessary to perform the job.
so, with this explanation we can conclude that there is any relationship between job description and job standard of operational, because Hotel Standard operating procedure for setting policy, protocols and the hotel in written form that is readily available in the hotel staff. A typical procedure is standard operating in three parts: the purpose, or made a clear SOP and the details of what the expected results should be a procedure or a step-by-step manual control tasks, and resources, including personnel hotel, other employees or managers and databases, or other references. In a competitive hotel industry, the standard operating procedures are to ensure that the hotel promises to keep its marketing materials and advertising. Standard operating procedures are made to ensure that customers specially to receive the same treatment every time they visit the hotel. And the person who gives that treatment is hotel staff.
Without a job description, it is not possible for an individual to properly commit to or be held accountable for the position's role and responsibilities. The tendency when having to create a job description is to under-estimate the strategic nature of the role, ignore the necessary competencies to perform the responsibilities and be too detailed with operating instructions (which should be in either a standard operating procedures or operational manual). The job description here is needed to check the quality. And to check it we need Job standard of operational. For example, if I work in a hotel, I have to know about what the hotel is (I mean the description of my job). In job standard operational, I have given some rules by the manager and I have to do that perfectly and avoiding mistakes. I have the steps that I have to do when I face the costumers, such as such as always smiling to the costumers and explain them placidly about the specifications of each room in the hotel.
That’s way, there is any relationship.
2.In my opinion I agree to complete the SOP of particular job needs three months. As we know all things in this world needs preparation to make they to be perfect. It is possible that some particular job need three months or more to complete the SOP. To make the SOP succeed it must be tested and evaluated in depth. It spends more additional time and wait until the process of testing and evaluating have finished. This process may be the thing that spends long time. Indeed, it needs three months to complete the SOP of particular job.
|
|
|
|
Post by Siti Mukaromah on Dec 25, 2013 11:03:34 GMT
Dear, Mr. Akmal. I’ve read the essay, and here are my answers.
1. Yes, there is.
Job description is a list of general tasks/functions and responsibility of the position while SOP is a standard of step by step written procedures to perform tasks in a consistent manner. From here, we can conclude that there is a tight relationship between the job description and SOP. When we work in a business, we ought to know our positions, roles, responsibilities, and how to carry them out. And it only can be done by understanding the job description and SOP. For example, I work in the front office department of the hotel. Hence, I have to notice my role in that department, whether I am as a manager or others, and find out my responsibilities/ tasks by understanding the job description. Later, I perform my tasks by applying procedures in the SOP. Thus way, I can complete my works in consistent and effective.
2. Yes, I agree with Neha’s statement. Because before we run the SOP in a business area, we have to test it first and make a revision if there are any changes in procedures of performing tasks. Afterward, we perform the tasks written in the SOP and use it as an evaluation to assess whether we have performed our tasks properly or not. Therefore, it needs time to complete the SOP. And I think three months is enough to complete it.
Siti Mukaromah
10420086/ 7C
|
|
|
|
Post by nurulhidayah on Dec 25, 2013 11:06:24 GMT
Good Evening, Sir.
I am really sorry for being late.
From the essay that I've read, I can answer the question.
1. Is there any relationship between job description and job standard of operational? Please give your answer
Absolutely yes, there is any relationship between job description and job standard of operational. Because, when we are going to do a job, we must know what task that we must to do. Beside that, we must know what things that we do not allow to do. In Job description, it explain about the job, about how and what the job. Whereas Standard of Operational, there are contained steps or procedures in doing a work. SOPS, are used and needed in facility operations and are widely used in plants and manufacturing industries. However, SOPS are starting to be used in all types of jobs. So, between job description and Standard of Operational are associated.
For example :
A Receptionist
A receptionist is an important one, in hotel industry. because they face the customer directly. for giving good services, the receptionist have to know the Standard of Operational. The receptionist must be friendly, speak softly and have well manner. Beside that, the receptionist must handle most or all of the day-to-day activities, such as picking up the mail, listening to voicemail, readying moneybags, watering plants and restocking desks. Keeping a binder or checklist handy with all of the regular tasks for the day can help prevent you from forgetting something. It's also useful to keep an address book with important and frequently used numbers, because it is often the front desk's responsibility to call maintenance, IT and various other people throughout the day as problems arise.
2. According to Neha (the writer of the essay), it needs three months to complete the SOP of particular job,do agree or disagree? Please explain.
I do agree to Neha's statement, I agree that it needs three months to complete the SOP of particular job, before applying the SOP, It should be tested. It aims to provide a good service. If during the trial, SOP's result is not good, then the hotel shall make improvements.
Nurul Hidayah
10420091/7C
|
|
|
|
Post by susilpangestikatiko on Dec 25, 2013 11:48:00 GMT
1. I think, there is a relationship between job description and job standard of operational. Because, without job description, we can’t write a SOP based on what we need to make a rules. Any document that is a “how to” falls into the category of procedures. In a manufacturing environment, the most obvious example of an SOP is the step by step production line procedures used to make products as well train staff. The details in an SOP standardize the process and provide step-by-step how-to instructions that enable anyone within your operation to perform the task in a consistent manner. The SOP document serves as an instructional resource that allows employees to act without asking for directions, reassurance, or guidance. The step-by-step written procedure can also help hold employees accountable because employee expectations are documented and their actions can be measured against the SOP. Communicating procedures that anyone in the operation can follow with consistent results will ensure your operation continually provides high quality products and services.
Purpose of SOP:
• Serve as framework for organizational policy – provide direction and structure
• Written documentation of best practice
• Tells what, how, when, why, and who
• Provide foundation for: o job descriptions,
o employee training
o corrective action and discipline, and
o performance review.
So, without job description itself, the rules of SOP can’t be imagine and be great rules. SOP must be living up with the job itself. What be the must and not.
For example :
Standard Operating Procedure
Handwashing
Policy: All food production and service personnel will follow proper handwashing practices to ensure the safety of food served to customers.
Procedure: All employees in the restaurant should wash hands using the following steps:
1. Wash hands (including under the fingernails) and forearms vigorously and thoroughly with soap and warm water (water temperature should be at least 100ºF) for a period of 20 seconds.
2. Wash hands using soap from a soap dispenser. Lather at least 10 seconds.
3. Use a sanitary nail brush to remove dirt from under fingernails.
4. Wash between fingers thoroughly.
5. Use only hand sinks designated for that purpose. Do not wash hands in sinks in the production area.
6. Dry hands with single use towels or a mechanical hot dryer. (Retractable cloth towel dispenser systems are not recommended.) Turn off faucets using a paper towel in order to prevent recontamination of clean hands if foot pedals are not available.
The restaurant manager will:
1. Monitor all employees to ensure that they are following proper procedures.
2. Ensure adequate supplies are available for proper handwashing.
3. Follow up as necessary.
2. I agree with the time that a job should be completed SOP. Because of a work should be clear rules and things that may happen in the job. Although it is an easy job, all jobs require time to complete the SOP. In any works, should be clearly stated what things are permitted and prohibited in a job, so if there is a problem; it can be solved easily and according to the standard procedures. However, three months is too long for some work. Like an OB, it does not need too long to make a SOP. But for other jobs, all to be completed during the 3 months it will be enough and complete.
|
|
|
|
Post by oneysetyawati on Dec 25, 2013 12:47:22 GMT
1. I have read the article that there is relationship between job description and job standard of procedure. Job descriptions are written statements that describe the:duties,
responsibilities,most important contributions and outcomes needed from a position,required qualifications of candidates, and reporting relationship and coworkers of a particular job. Standard operating procedure itself is is a set of written instructions that document a routine or repetitive activity followed by a Hotel. SOP helps in maintaining quality and consistency of service and standard's in the hotel.the employer have to know about what should they do in his job. they have to know the duty that they must do it. For example, they are as a waitress, so they have to give good service for their guest. make the guest comfort with the service. SOP itself is benefit for the employer because it is made to ensure that customers specially to receive the same treatment every time they visit the hotel. A complete SOP can help employers posting job opportunities for the future Standard Operating Procedure for Hotels in General because the role of each employee is clearly indicated.
2. I agree about three months to complete the SOP because SOP can improve the employer's skill in their job. It make the employer to be professional to do their job. May be three months are enough time to make the employer can be professional.
Oney Setyawati / 7B / 10420207
|
|
|
|
Post by fauzah on Dec 25, 2013 14:06:31 GMT
I have read the article, from the article we can get the information about SOP and job description in the simple way.
1. Yes there is relationship between job description and job standard of operational. First of all, it's important for us to know what the job description and job standard operational are. As we know that a job description is a list that a person might use for general tasks, or functions, and responsibilities of a position. It includes to whom the position reports, specifications such as the qualifications or skills needed by the person in the job, or a salary range. Job descriptions contain of a simple list of competencies; for instance, strategic human resource planning methodologies that may be used to develop a competency architecture for an organization, from which job descriptions are built as a shortlist of competencies.If we understood our job description but we did not know the standard operating procedures, then one time we make mistake we maybe confuse what should we do. But if we know the job description and our standard operating procedures, we will be able to overcome our mistake. Because the main purpose of standard operating procedures is to ease any process of working and minimize the presence of the error on in the process of the project.
2.In my opinion I agree to complete the SOP of particular job needs three months. As we know that we need much time to doing something well.The hotel must give the best services to the customers, so that the hotel also must prepare the employer best through SOP that is completed and proven in three months. SOP is a thing that can make the hotel be success and it plays the important role in hotel program, so it takes properly time to complete the SOP.
fauzah 7c 10420081
|
|
|
|
Post by diannormalitasari on Dec 25, 2013 14:08:07 GMT
This is my answer sir.
1. Yes, there is. Job description and job standard of operational have relationship that cannot be separated, because every job description has their own standard. As we know that as employees we must to know our job description so we know what is our job and we can give the best effort in our job, without a job description, it is impossible for an individual to properly commit to or be held accountable for the position’s role and responsibilities, job description are required for recruitment, enable you to distinguish positions, delineate tasks and determine pay levels. And then if we talk about job description we also should to talk about job standard of operational, after we know our job description and then we should to know about job standard of operational. Standard operating procedures are made to ensure that customers specially to receive the same treatment every time they visit the hotel. A complete SOP can help employers posting job opportunities for the future Standard Operating Procedure for Hotels in general because the role of each employee is clearly indicated. Take SOP also provides a basis for performance evaluations of the hotel employees. Generally, the activity consists of the process of establishing (determining, formulating, and issuing) and implementing standards. SOPs establish a systemic way of doing work and ensure that work is done consistently by all persons who are required to do the same task. For example as receptionists, they must to know their job description as receptionists, they serve the guest, they greet the guest and then there are some rule that they must to obey, to be friendly and professional, and the rule are called SOPs. So with SOPs the employees can give the best effort in their work consistently.
2. I agree with Neha to complete the SOP of particular job needs three months because to succeed the SOP of particular job must be tested and evaluated in depth. In a competitive hotel industry, the standard operating procedures are to ensure that the hotel promises to keep its marketing materials and advertising. Standard operating procedures are made to ensure that customers specially to receive the same treatment every time they visit the hotel. Standard operating procedures play an important role. So the conclusion is to complete the SOP of particular job needs three months or more because we need to know more about the SOPs, we must to adapt with the SOPs and we must to look for the environment to know what the SPOs can be accepted or not and to give time for the employees to know their ability and for the training of this staff is the best way to handle a situation.
Dian Normalita Sari / 7B (10420180)
|
|
|
|
Post by imfarifcu on Dec 25, 2013 14:21:29 GMT
1. Ehemmm, in my opinion there are many relationships from one to others. Job standar of operational can improve employes’ ability and skill. In others, it became one way to create organization in the job. It’s better if the Company gives SOP and evaluates the employees. I think Neha’s article is one of many examples articles that describe kind of job but Neha just explain about SOP of Hotel. Here, I have an example by my self. I am working as Casual in Hotel, Restaurant and EO of Wedding, etc. The place of my Job has SOP to employees. Every employee must know their job, because the place of my job is seling services. Sometimes there are too complicated in working but I tought by my experiences if my job just as casual no more. So I take easy and always smiling with all about the fouls or my mistakes there. I hope the employees must work as team work not individually to getting succesfull yes, that’s the key term of doing the job. I think Event Organiser is very awesome team of Job for me, It means that my place have SOP for each division. Staff,.and captain or leader have SOP to create wonderfull event. The General Manager (GM), Supervisor, also have SOP. The end of event my team always make evaluation to increase our skill. That’s all from me, Sir.
2. I totally agree that SOP can take up to three months to complete. Because To complete the SOP, employees learn the procedure of the job, one by one, step by step to understood all about the job itself. Because in hotel industy the guests’satisfaction is number one.
Regards Sir
IMF Arif Cu (10420133)
|
|
|
|
Post by indradanipurnama on Dec 25, 2013 14:56:52 GMT
to mr. Akmal
1. I think job description and SOP have relation. because, before we know how to operate something we,ve already known about job description. in the other hand, job description is served in spoken or written, it means that job description is command how to do something, and SOP is the way how to do something. in short job description and SOP have relation. job description is a command and SOP is the way how to do this command.
2.i agree that it needs three months to complete SOP. because there are so many standard operation procedures in hotel, after the employee do the SOP, it must be evaluated one by one to get the best one. so it needs not only three even more than three months.
indra purnama daniarso/7a/10420096
|
|
mila
New Member
Posts: 2
|
Post by mila on Dec 25, 2013 15:21:41 GMT
Hi sir,
First, I think job description and job standard has relasionship. If job standard, this job have standard time job everyday. And job description, is usuall time that this job be active job.
for example, in hotel, a manager come to office at 7 am until 3 or 4 pm, but today the hotel has special guest from headmaster of hotel, so he/she must have extra time to workso, job description is part of job standard.
2nd, I agree needs 3 monts to be complete SOP. Because be complete SOP have the purpose, many steps manual control, and databases or references.
|
|
|
|
Post by dian sartika on Dec 25, 2013 18:06:38 GMT
Good morning, Mr. Akmal,
I apologize for my late answers, because I was busy with my church activities before and after Christmas. By the way, Happy Merry Christmas Mr. Akmal.
And these are my answers for the discussion;
1. What is SOP? Standard operating procedures (SOP) are a detailed explanation of how a policy is to be implemented. The SOP may appear on the same form as a policy or it may appear in a separate document. The main difference between a SOP and a policy are details. An effective SOP communicates who will perform the task, what materials are necessary, where the task will take place, when the task shall be performed, and how the person will execute the task.
And is there any relationship between job description and job standard of operational?
Yes, it does. The SOP provides foundation for jobs decribtion, meanwhile it is a part of purpose of SOP. The another purposes are serving as framework for organizational policy (provide direction and structure), written documentation of best practice, telling what, how, when, why, and who, providing foundation for employee training, corrective action and discipline, and performance review.
The details in an SOP standardize the process and provide step-by-step how-to instructions that enable anyone within your operation to perform the task in a consistent manner. The SOP document serves as an instructional resource that allows employees to act without asking for directions, reassurance, or guidance. The step-by-step written procedure can also help hold employees accountable because employee expectations are documented and their actions can be measured against the SOP. Communicating procedures that anyone in the operation can follow with consistent results will ensure your operation continually provides high quality products and services.
For the example:
Example of an SOP – Handwashing
Standard Operating Procedure
Handwashing
Policy: All food production and service personnel will follow proper handwashing practices to ensure the safety of food served to customers.
Procedure: All employees in the restaurant should wash hands using the following steps:
1. Wash hands (including under the fingernails) and forearms vigorously and thoroughly with soap and warm water (water temperature should be at least 100ºF) for a period of 20 seconds.
2. Wash hands using soap from a soap dispenser. Lather at least 10 seconds.
3. Use a sanitary nail brush to remove dirt from under fingernails.
4. Wash between fingers thoroughly.
5. Use only hand sinks designated for that purpose. Do not wash hands in sinks in the production area.
6. Dry hands with single use towels or a mechanical hot dryer. (Retractable cloth towel dispenser systems are not recommended.) Turn off faucets using a paper towel in order to prevent recontamination of clean hands if foot pedals are not available.
The restaurant manager will:
1. Monitor all employees to ensure that they are following proper procedures.
2. Ensure adequate supplies are available for proper handwashing.
3. Follow up as necessary.
2. For second question that according to Neha (the writer of the essay), it needs three months to complete the SOP of particular job?
I disagree about that thing, in my opinion, it take a long time to complete it. Because sterling hospitality SOP’s have been developed over many years of hands-on experience in the International Hospitality arena and have been tried and tested in the last 15 years in over 35 new and existing Hotel Resort projects.
|
|
|
|
Post by wiwinwinarsih on Dec 25, 2013 20:54:29 GMT
Good Morning Mr.Akmal.. I'm really sorry for being late to post my answer, Sir. 1. For first quetion, Is there any relationship between job description and job standard of operational? In my opinion, there is relationship between job description and job standard of operational. As we know that when we want to get a job, we have to understand the competencies and skills required to accomplish needed tasks and the needs of the company to produce work, so that the job descriptions are much needed. In job descriptions, there are some written statements that specify the job are like duties, responsibilities, required qualifications, etc. Job description can help staff know the way to play in the field of the job. They have to know what they must do and don’t that appropriate with the instructions. The instructions of the job are on the SOPs (Standard Operating Procedures). SOPs are very important in a job although employee can be given direct instruction from the supervisor, for example. SOPs are procedures or methods of a job where there are some obligations that must be done. Every field of the job may have different SOPs, but they have same purpose to improve the company image and the customers’ experience.
For example, if we work at a hotel as telephone operator in front office, the job descriptions provide lists are like to whom we have to report, the position summary is like speaks clearly, distinctly, and with a friendly, courteous tone, complete information, etc. There are also the list of duties and responsibility,for example, as the telephone operator of the hotel has to do directs call to guest rooms, staff, or departments through the switchboard, receive guest messages and deliver the same to the guest, log all wake-up call requests and perform wake-up call services, etc. The last, there are prerequisites included education and experience that have been passed by the employees. And in SOPs, for example, there are some points or instructions that have to be known and done by telephone operator of the hotel, phone should be answered within three rings, smile even though you are on the telephone, and etc, so it can be seen that the both, job description and job standard of operational have relationship and they connect each other. It can be said that the job descriptions are the specification and qualification of the job and the SOPs are the guidance for doing the job.
2. For the second question, According to Neha (the writer of the essay), it needs three months to complete the SOP of particular job,do agree or disagree? I agree with Neha’s statement that it needs three months to complete the SOP of particular job. Because the SOPs are made for the training of the staff in order to improve the company image and the customers’ experience, it has to be made properly. For the best result, SOPs must be tested and evaluated in depth before it be applied. The SOPs have to be detail and clear so that it can be comprehended easily by staff or employee for guidance. If there is new equipment item or employee job changes, the SOP also have to be reviewed and updated, so I think three months are enough to complete the SOP. |
|
|
|
Post by syaiful on Dec 25, 2013 23:29:57 GMT
Sorry sir Akmal, I am late to answer the question in forum.
1. In my opinion, I think it has strong relationship between Job description and SOP. There is no job description without Standard Operating Procedure. Every employee must have a SOP. SOP is used by the employee in a hotel. So the hotel will look good in serve if the hotel have many employees that obey to the rule of the job description. Every staff have different job in a hotel, so one staff have their job itself. They will handle their job by their self. By using SOP, I think it should be the best way to train the staff in a hotel. They will be able to handle the situation and may be they also be able to handle the problem they faced with the customer. The important thing is, every staff has to know what their job.
And for the example, as a waiter in a hotel, we must be face the customer directly, So we should friendly to the customers, welcome to the customers, give the best service, use a good language, and many others that make the customers satisfied with our job.
2. I do agreee with Neha, why must three months? I think this time is needed to measure the staff job in a hotel. also it is needed to evaluate the job of each staff because there a re many standard operating procedure which used by the hotel. and maybe it's not enough in three months may be more than three months.
Thanks sir.
Syaiful Hadi
10420128
|
|
|
|
Post by Adelina Putri F on Dec 25, 2013 23:38:07 GMT
1. I have already read the topic. i strongly believe that there is relationship between Job description and Job Standard of Operational.
Job description identifies reporting relationships and may also describe required qualifications, minimum requirements, working conditions, and desirable qualifications. The duties should be appropriate for the classification and consistent with the class specification.
A Standard Operating Procedure is a document which describes the regularly recurring operations relevant to the quality of the investigation. The purpose of a SOP is to carry out the operations correctly and always in the same manner. A SOP should be available at the place where the work is done.
Example: A hotel guest relations officer (GRO) is at the forefront of customer service. He or she is one of the first hotel workers to greet guests as they arrive. The GRO provides hotel guests with above-and-beyond service to ensure their experience will be worth remembering. The position ensures that guests are happy from the moment they step into the hotel until they leave.( from http://www.hcareers.com)
2. I almost agree with the writer, because SOP training programs (to employees) will focus on behavioral competencies that improve interpersonal skills, or "people skills" that build relationships of trust, empathy, and productive interactions, such as conflict resolution, negotiation and communication skills, team building, personal productivity, strategic thinking and more creative problem solving strategies so standard operating procedures are more successful when employees are involved in its creation.
Adelina Putri Fradesa
11420123(7C)
|
|
|
|
Post by Grezchea Unik Widyawati on Dec 25, 2013 23:40:37 GMT
Dear, Mr Akmal
1.Yess there is, I think there is relationship between job description and SOP. in my opinion, there is any relationship between job description and job standard of operational or SOPs. As we know, hotel staff should have a SOP of the job. Hotel staff means about whoever who appear and work in every hotel. For example, in a hotel, we have concierge, doorman, maid, technician, maître d'hôtel, cook, waiter, security guard, manager of the hotel, etc. Each of them have their own job but, commonly, they must be well aware of their responsibilities and duties. To suport them all, they must qualify based on the SOPs job. Rule procedures may include employee behavior acceptable, as if an employee can accept a tip in cash from a hotel guest. Procedures of the rule can also include people in vulnerable areas, indicating that smoking in a nonsmoking room or a credit card declined. Working Procedures clearly define the role of an employee and responsibility within the hotel, so expectations are clear.Standard operating procedures are made to ensure that customers specially to receive the same treatment every time they visit the hotel. while SOP can help employers posting job opportunities for the future Standard Operating Procedure for Hotels in General because the role of each employee is clearly indicated.
2.I agree to complete the SOP of particular job needs three months. Everything needs a process, because, to make a good SOP, we need to make a good decision which is appropriate with the particular job. Since the SOP has functions as the guidelines for all the jobs in the hotel, it must be set well and have a certain rule which is can managed the hotel’s job as well as the SOP. As we know, the SOP of particular job and have to be reviewed and updated.
GREZCHEA UNIK WIDYAWATI / 10420033 - 7A
|
|
|
|
Post by irpansubhanansori on Dec 26, 2013 2:59:36 GMT
1. Yes there is, Job description is An accurate description of what a new employee will do in order to decide how to divide the work between employer and employee. Creating a job description is a key step in the hiring process. you must be able to accurately describe what a new employee will do in order to decide how to divide the work between yourself and your employee.
Standard operating procedure is A hotel's standard operating procedure sets out the policies and protocols of a hotel in a written format that's easily accessible to hotel employees. A typical standard operating procedure has three parts: a purpose, or the clearly stated task the SOP details and what its expected results should be; a procedure, or step-by-step guide to tackling the task; and resources, including hotel staff, other employees or management and databases or other references.
so we can say that SOP is almost likely a guide to describe the job for new employee. SOP will be very important, because it contains a lot of rule for each level of employee. For example, when there is a new employee, he must be training. It will be easy for the hotel to explain job description and to evaluate the result of the training using SOP.
2. I agree with the writer, because to complete the SOP for particular job is difficult, it should include the employee and needs more time to evaluate whether the SOP is well or not. and after we know the weakness of SOP we must to rewrite the SOP so it will be Appropriate to use.
Thank sir..
|
|
|
|
Post by Admin on Dec 26, 2013 3:02:28 GMT
1. I have already read the topic. i strongly believe that there is relationship between Job description and Job Standard of Operational.
Job description identifies reporting relationships and may also describe required qualifications, minimum requirements, working conditions, and desirable qualifications. The duties should be appropriate for the classification and consistent with the class specification.
A Standard Operating Procedure is a document which describes the regularly recurring operations relevant to the quality of the investigation. The purpose of a SOP is to carry out the operations correctly and always in the same manner. A SOP should be available at the place where the work is done.
Example: A hotel guest relations officer (GRO) is at the forefront of customer service. He or she is one of the first hotel workers to greet guests as they arrive. The GRO provides hotel guests with above-and-beyond service to ensure their experience will be worth remembering. The position ensures that guests are happy from the moment they step into the hotel until they leave.( from http://www.hcareers.com)
2. I almost agree with the writer, because SOP training programs (to employees) will focus on behavioral competencies that improve interpersonal skills, or "people skills" that build relationships of trust, empathy, and productive interactions, such as conflict resolution, negotiation and communication skills, team building, personal productivity, strategic thinking and more creative problem solving strategies so standard operating procedures are more successful when employees are involved in its creation.
Adelina Putri Fradesa
11420123(7C)
It's good Putri, your score is A. |
|
|
|
Post by Admin on Dec 26, 2013 3:03:46 GMT
Dear Mr.Akmal 1. Yeah, I think there are many relationship between job description and job standard of operational. Job standar of operational can improve the skill of employees, and also it became the way to create organization on job. The company must give SOP and evaluate the employees. I have seen articles (they tell about SOP), I think, the point Neha’s article is same as the other articles. But Neha just explain about SOP of Hotel. Example: I am working in broadcasting company and my office has SOP to employees. Every employee must know their job, because the office is media company. So, employees must work as team work not INDIVIDUALLY. It means that my office have SOP for each division. Staff program and announcer have SOP to create on air event. The account executive (AE) also has SOP. The end of month, my team make evaluation for increase the skill. That’s all. 2. I agree that SOP can take up to three months to complete. To complete the SOP, employees learn the procedure of the job, in order to make harm office’s condition. Employees have to keep customers and client, because hotel industry gets benefit from clients (as same as broadcasting company). Regard Syifau Khoirun N / 10420095 Ok Syifa, Your work is good, I give you A. |
|
|
|
Post by Admin on Dec 26, 2013 3:05:23 GMT
1. I think that there is a relationship between job description and job standard of operating. As we know that the meaning of job description is a list that used in all of parts in companies for example hotel companies, in job description also included in general tasks, or functions, and responsibilities of a position. The other, Job description is used to describe the position reports, specifications such as the qualifications or skills needed by the person in the job, or a salary range. Job descriptions are usually narrative, but some may instead comprise a simple list of competencies; for instance, strategic human resource planning methodologies may be used to develop a competency architecture for an organization, from which job descriptions are built as a shortlist of competencies. Then, the meaning of Job standard of operating is desired manual work and work processes that must be implemented. SOP also has three parts of standard operating the purpose, or made a clear SOP and the details of what the expected results should be a procedure or a step-by-step manual control tasks, and resources, including personnel hotel, other employees or managers and databases, or other references. So, from the meaning of job description and job standard of operating can be concluded that they have a relationship because the employes must know their description of their job and then they must use the SOP to get the good result from their job. For example: - For Guest Service Manager/Front office. We must arrange the job description first. Then, we arrange essential job function, such as, Guest service, Front desk management, Human Resources, Safety and Security,Operations, and Additional Responsibility. JOB TITLE: Guest Services Manager/ Front Office Manager DEPARTMENT: Operations SUPERVISOR TITLE: General Manager Job Description/Summary: The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow. - After arrange the Job description, arrange the SOP. Task and responsibility : Check in Procedure 2. I agree with Neha, because to complete the SOP must step by step. The employe also must know their position first, and know their responsibility. They also must arrange it carefully to get a good result and can make the customers feel satisfaction from the services. Lutfia Wulan Sari/7C/100420021 Dear Wulan, your comments are right.It hit the par of A rubric |
|
