Our New Topic on Job Description

Good morning Mr. Akmal. I am so sorry for being late to submit my assignment.
1. I think, there is a relationship between job description and job standard of operational bacause SOP helps in consistency of service in the hotel. The example is, each of the hotel staff is expected to serve the guests warmly. The staff must give the best service to the guest. In this part, SOP takes apart on it because SOP including everything how to do the right things as aimed.
2. Yes, I agree that to complete SOP we needs take much time. It is not easy to complete SOP because SOP is standard of companies procedure. so the good SOP can bring the good companies. It needs three months to complete the SOP of particular job. To get the best result, it needs much time to do it. So, 3 months is general time to complete SOP.

1. There are any relationship between job description and job standard of operational. Job standard operating procedures to improve the customer experience. It also can improve the skill of the employee to make their job to be better. Standard operating procedures for the training of this staff is the best way to handle a situation, from Fielding guest complaint handling, fire drills. By creating a structure for service abroad, which is consistent and well thought out, senior management, hotels can provide a positive guest. In a hotel, the employee usually get a tip from the guest if they do the best work for the guest. Working Procedures clearly define the role of an employee and responsibility within the hotel, so expectations are clear. According to HVS, standard operating procedures for hotels benefit from a number of ways. It's also tell about SOP.
2. I agree with Neha's arguments about it needs three months to complete the SOP of particular job. Hotel standard operating procedures are more successful when employees are involved in its creation.
Thank's Sir. :D

Achyar Rofiq / 7E / 10420028

Best Regards sir. :)

Well I'v read an essay written by Neha Barooah entitled "Important Standard Operating Procedure for Hotels". actually this topic discussed is really new knowledge for me. Iv ever heard this topic before but I didn't really take a caring. so I need to learn in depth about SOP in the simplest way by sharing with my sister who has known and had more info about this. here I completely answer the task as far as I can.

Standard Operational Procedure (SOP) is a set of instructions also a basis tool used to ensure and encourage every employee of a company does the jobs/tasks responsible oriented to the excellent expectations of the company. No cares if it’s a small, big or growing company SOP plays a significant role in all job descriptions where the employees are in. On my views SOP is like a law where it is as an alarm to warn for everyone having the jobs to keep maintaining responsibility and commitment in contributing any improvements to the company. As I thought SOP also looks like a mirror which demands the employees look in the mirror about their perfect performance and behavior. It will reflect them a basis on evaluations what they’ve done during their jobs in the place they deserve and put their shoulders on. They have to do the right things and do the thing right with the procedural steps based on the standards having been made.
1. 1st question: There is a relation between job description and SOP. Many companies in all sectors obligate the employers to use SOP in a good and right way so that all tasks can be taken responsible and carried out properly as like expected by the hotel company. Each job description has a standard rule to perform appropriate with the needs. The employee then carries on the procedures in order to reach target and goal. For example, every employee of a hotel, including room attendants or housekeepers, is expected to warmly greet guests, no matter whether they are working in a five-star hotel or an extended stay property. Here, SOP take part including employee behavior acceptable as a type of SOP. The job description of a room attendant includes making up all rooms well for guest who are staying and prepare the rooms for new arrivals. They also have to make sure that every room assignments to completely clean before they leave each day. SOP includes the job description step-by step for an employee as its position. The details of the job description for a hotel room attendant are very important because the condition of the hotel room plays a huge role in a property's reputation. That’s why SOP is really needed for all employers because it provides a basis for performance evaluations of the hotel employees including everything how to do the right things as aimed.

2. 2nd question: I agree with the writer’s essay stating that the completion of SOP needs 3 months. In general SOP can be either long, short or both them. Because SOP is used for varieties of reasons they must be first comprehensive rather than short one. A full-long form of SOP has to be tested and approved. It needs a fully time to consider and manage orderly. Making a SOP also has to take a look on the details of the job description for a particular job whether it needs to evaluate or not. If it does some day any additional points can be added in the SOP to make betterment in the future Standard Operating Procedure. So it takes a long term and condition. Yet, testing first is mainly pointed what things needing to eliminate and what things needing to make up and maintain. So a complete SOP elaborates on what the expected results should be the procedures for the employees to do the job related to the decided standard.

That's all sir. Thank you very much f the 2nd chance in this discussion area. What an excellent topic it is! I'm impressed :)

MUSTA'ANAH
10420272
7C

-Is there any relationship between job description and job standard of operational?please give your answer and support by example.
Yes, there is. Because in the job standard of operatinal has a purpose, such as : serve as frame work for organizational policy, written documentation of best practice, tells what, who, why, when and how, and the last provide foundation for job description. So, job description and job standard of operational each complete to other. Items that should be on the job description are General Description, Primary Job function, Required skills, Desired skills, Experience, Education, etc.
For example, if you were looking for more of a Tier 1 support technician with lower technical capabilities than a Tier 2 technician, you need to be clear on the expectations in the description which will justify the lower rate of pay. You would create it around the skills needed for the position. You would not want to make a description with too many high-end requirements for a lower type of position. It might put off some potential good applicants. The opposite is true if you are looking for a higher end type of position.

-According to Neha (the writter of the essay), it needs three months to complete the SOP of particular job, do agree or disagree?please expalin.
I think Neha said that it needs three months to complete the SOP of particular job is agree. Because to make consideration in the company is not easy, it should be complete, success and be evaluated in depth.

I have read an essay written by Neha Barooah entitled "Important Standard Operating Procedure for Hotels". As we know, when we travel for business or pleasure, it helps to familiarize our self with the standard operating procedures of hotels. While hotels vary in style and service, their general policies are usually similar. Standard operating procedures keep the establishment running smoothly and increase the odds that guests have positive experiences.

In the hotel industry where excellent, consistent service is a key factor in success, standard operating procedures, or SOPs, play an important role. It is necessary for every organization to standardize all its processes and procedures. These are referred to as the "Standard Operating Procedures" (SOPs). A Standard Operating Procedure is a document which describes the regularly recurring operations relevant to the quality of the investigation. The purpose of a SOP is to carry out the operations correctly and always in the same manner. A SOP should be available at the place where the work is done.

1. I have already known from the text that in doing his/ her job, hotel staff should have a SOP of the job. There is a relation between job description and SOP. Both are as a single entity that cannot be separated. Job description has standard work that is appropriate to the needs of each division. Then the employees have to do their work as job description to reach the targets and purposes. Here, an important thing is the employees must know will be the responsibility of each division.
For example, Standard operating procedures for restaurants should include systems for providing customers with an appealing dining experience as well as serving quality food. Food safety is one of the most important tasks given to a restaurant manager and staff; policies and procedures must be followed in order to ensure that food-borne illnesses are not allowed to spread.
There are policies and procedures of food safety:
a. Hand washing: The most important policy to follow is proper hand washing procedures. Hang a hand washing poster over each sink, and ensure that all team members follow it religiously.
b. FIFO: When storing food, always follow the FIFO plan: First In, First Out. Newer food is to be stored behind or on the bottom of the stacks, leaving older food more likely to be used first
c. Dishwashing: Follow all state laws in regards to dishwashing procedures. Use a three sink method, utilizing wash, rinse and sanitize procedures. Keep test strips nearby to test sanitizer water frequently.
d. Tables: Tables must be cleaned and sanitized after each customer. Sanitizer water should be kept in separate buckets for this use, and it should be changed frequently.
e. Sick Employees: Employees with coughs, sneezing or other symptoms should stay home so as not to infect fellow workers.
f. Temperature: Use digital thermometers to test food temperature frequently throughout the day. Cold food should be below 40 degrees, hot food above 140. Any food that is not within the desired range should be immediately discarded.

In addition, not only in restaurant but also other division of the hotel should have protocols in place to ensure that the efforts of all staff are effectively coordinated.


2. According to Neha (the writer of the essay), it needs three month to complete the shop of particular job. I agree with the statement. Actually, all successful companies have one thing in common. They document and follow standard operating procedures (SOPs) to keep daily operations running consistently, safely, on time, according to quality measures, and in compliance with government regulations. An SOP documents how, when, where and why a job is done and who does it. An SOP manual houses all the SOPs for a division, department or group within a company. An SOP manual is a valuable reference for existing employees and an effective training tool for new hires. Manual organization and writing style will vary widely across companies.
In Case, SOP is a very detailed list within a company or hotel. Not all employees can do performance SOP properly, therefore it needs to be long term to make time and complete the SOP as particular job.

Thank You Sir,

Dina Landy M./10420223/7A

According to that article, I can answer the question:
1. Yes, there is. Because, Hotel Standard operating procedure for setting policy, protocols and the hotel inwritten form that is readily available in the hotel staff. A typical procedure is standard operating in three parts: the purpose, or made a clear SOP and the details of what the expected results should be a procedure or a step-by-step manual control tasks, and resources, including personnel hotel, other employees or managers and databases, or other references. In a competitive hotel industry, the standard operating procedures are to ensure that the hotel promises to keep its marketing materials and advertising. Standard operating procedures are made to ensure that customers specially to receive the same treatment every time they visit the hotel. And the person who gives that treatment is hotel staff.
Without a job description, it is not possible for an individual to properly commit to or be held accountable for the position's role and responsibilities. The tendency when having to create a job description is to under-estimate the strategic nature of the role, ignore the necessary competencies to perform the responsibilities and be too detailed with operating instructions (which should be in either a standard operating procedures or operational manual). The job description here is needed to check the quality. And to check it we need Job standard of operational.
For example, the hotel follows the standard operating procedures to improve the customer experience. If the customer has many experience, he will give more critics if the hotel serves are unsatisfied. he will ask abut the quality of the staff. so, to make the customer satisfied, the hotel need to checked it with job standard of operational.

2. I agree. Because to make something perfect we need to wait longer than other. it same with this case. Hotels can use different types of standard operating procedures. Tool procedures to focus on specific tasks, such as the hotel staff might have to deal with. Tool procedures may include tasks that the hotel staff are likely to face every day as late check-out or temperature concerns, and in rare circumstances, such as fire alarms sound or malfunctioning elevator . Rule procedures help the hotel staff in the face of potentially difficult situations. Rule procedures may include employee behavior acceptable, as if an employee can accept a tip in cash from a hotel guest. Procedures of the rule can also include people in vulnerable areas, indicating that smoking in a nonsmoking room or a credit card declined. Working Procedures clearly define the role of an employee and responsibility within the hotel, so expectations are clear. From all rules, we knows that it is impossible to make sure in short time. So, I think three month is the right time to check all this carefully.

thank you sir, I just answer as right as I can. I'm sorry if there are any mistakes.
Niam Pramestasari/10420004/7A

Dear Mr. Akmal.
It is a very new knowledge which I have ever known. I never heard about SOP and Job Description before. This article really gives good and usefull information. In the beginning, it’s really hard to be understood. I need to find another references and I had to ask to the senior about the content of this article. Finally, I could understand it well. Here’s the conclution and the result of the discussion
1. We have already known the explanation of Job direction and SOP, so I will expalin it in brief, the relation between Job direction and SOP.
Job description has correlation with SOP. As we can see, if a hotel has a good job direction but they don’t do SOP to evaluate their job direction, it means nothing. To have good employees, they have to make sure that all employees memorize the job directions that have written in their pocket book. Employees must obey the rules on the job direction. They will know the employees’ performence is satisfied or not after the hotel does SOP. To determine the job direction which a hotel has is good or not, they need to do SOP then they will get the answer from customer’s responds. Make it perfect by selecting customer’s responds. Do what customers suggest and stop what makes customers uncomfort. The respond from the customers deremine what have to be continued and what have to be stopped. SOP gives a basis to evaluate employees performence.
For the example, the employees have to be clean from their hair until their foot. They also have to smell good. Those all to make customers comfort of being around them. Employees who used to obey those directions will feel awkward if they don’t do that.

2. I agree with Neha’s. She said that it needs three months to complete the SOP of particular job. Three months is an exact time, it’s not too long nor too short. Three moths is enough for the employees to complete the SOP of particular job, but it won’t work well if the employees are not involved in its creation. To make SOP works well, all component of hotel have to work together and solve any problems together. Longer we apply it, the better we become ahead.

Thanks sir. These comments are our own perception. If there’s any minus in our opinion. Hope you will give more explanation next meeting ^_^

Good morning ..........
from the article which is given to us, we can get the information about SOP and job description in the simple way.

1. Yes there is relationship between job description and job standard of operational. Job description is about general tasks, function, responsibilities of a position and job standard operational is about the rules and the steps of manual control tasks. The details in an SOP standardize the process and provide step-by-step how-to instructions that enable anyone within your operation to perform the task in a consistent manner. The SOP document serves as an instructional resource that allows employees to act without asking for directions, reassurance, or guidance. There are some purpose of SOP First is serve as framework for organizational policy – provide direction and structure, second is written documentation of best practice, third is tells what, how, when, why, and who
and for the last is to provide foundation for:
o job descriptions,
o employee training
o corrective action and discipline, and
o performance review.
Job descriptions are required for recruitment, enable to distinguish positions, delineate tasks and determine pay levels. Without them, your best efforts to staff, develop and evaluate performance are without direction. And your ability to defend against complaints regarding pay, performance, promotion and discrimination are disadvantaged.
from the purpose above, we can see that there is relationship between job description and job standard of operational. To support my argument here is the example : I’m a staff of Graha Santika hotel and my position is as a receptionist, so I have to know the job description of my position. My responsibility is to serve the customer who want to check in to the hotel or check out from the hotel by telephone or directly come to the hotel. Not only that I also have to give them a complete information about the hotel. To do my job perfectly, my manager already give me the job standard of operational, and I have to obey some rules in that. Such as, when I face the costumer I have to serve them in a good manner, smiling to them, speak clearly in a soft voice, giving them some explanations and many others.

2. According to Neha (the writer of the essay), it needs three months to complete the SOP of particular job. I agree with it. Because to make standard of operational procedure it need some steps to do and that to succeed, must be tested and evaluated in depth. and also it will be better if employees are involved to create hotel standard operating procedures, so it will be more successful in it's implementation.

thank you...

Izatul Farida
10420053
7B

I have read the article sir
1. Yes, there is. I think there is relationship between job description and SOP. job description include in SOP. in the SOP the employees can know the description of their job, so the employees can know their job. the employees can work well as the standard in the SOP.
2. Yes, I agree. to complete SOP we needs take much time. it is not easy to complete SOP because SOP is standard of companies procedure. so the good SOP can bring the good companies.

1.You have already known from the text that in doing his/her job, hotel staff should have a SOP of the job.Is there any relationship between job description and job standard of operational? Please give your answer and support by example.

From the questions above, in my opinion, there is any relationship between job description and job standard of operational or SOPs. As we know, hotel staff should have a SOP of the job. Hotel staff means about whoever who appear and work in every hotel. For example, in a hotel, we have concierge, doorman, maid, technician, maître d'hôtel, cook, waiter, security guard, manager of the hotel, etc. Each of them have their own job but, commonly, they must be well aware of their responsibilities and duties. To suport them all, they must qualify based on the SOPs job. Based from Important Standard Operating Procedure for Hotels, by Neha barooah, SOPs have some important roles:
- Identification. It is about operating procedure for setting policy, protocols and the hotel inwritten form in the hotel staff. For example, hotel manager, a hotel manager is responsible for the day-to-day management of a hotel and its staff. In this case, a manager has some jobs, such as, commercial accountability for budgeting and financial management, planning, organising and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping.
- Function. In this term, the SOPs is for improving the customer experience and also . So that the hotel must be training of this staff. The function is to maintain their ability in handling a situation, from Fielding guest complaint handling, fire drills. For example, in the front office, we have one of branch of it, it is Guest Service Agent. It is responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay .
- Types. There are two kinds of procedures that available in this case. First, tool procedure. It is for focusing on the specific tasks, such as, to face every day as late check-out or temperature concerns, etc. Second, Rule procedures which helps the hotel staff in the face of potentially difficult situations, such as, employee behavior acceptable, as if an employee can accept a tip in cash from a hotel guest.
- Benefits, are to ensure that the hotel promises to keep its marketing materials and advertising. For example, we have sales manager. It is to increase corporate client base through consistent solicitations while establishing trust and rapport with clients to generate and boost revenues for the hotel. This position requires excellent communication skills, both written and verbal.
- Considerations. It is about evaluation in depth.



2.According to Neha (the writer of the essay), it needs three months to complete the SOP of particular job,do agree or disagree? Please explain

About SOPs, I agree if it needs three months to complete the SOP of particular job. Why? As we know from the text before, to bring the SOPs in a succeed, it must be researched and evaluated deeply. The involvement from employee is also needed. There are so many aspects which is contained in a hotel. That is why to prove everything well, the completeness of SOPs needs three months.


AYU DEWI LESTARI/ 7E/ 10420123

I have read an essay written by Neha Barooah entitled "Important Standard Operating Procedure for Hotels". As we know, when we travel for business or pleasure, it helps to familiarize our self with the standard operating procedures of hotels.
1. actually, we know that realionship job description with important standart operating procedure for hotels, because before the people work in hotel they shoulb be know some standart operating procedure the hotel.the hotel staff in the face of potentially difficult situations. Rule procedures may include employee behavior acceptable, as if an employee can accept a tip in cash from a hotel guest. Procedures of the rule can also include people in vulnerable areas, indicating that smoking in a nonsmoking room or a credit card declined. Working Procedures clearly define the role of an employee and responsibility within the hotel, so expectations are clear.Standard operating procedures are made to ensure that customers specially to receive the same treatment every time they visit the hotel. while SOP can help employers posting job opportunities for the future Standard Operating Procedure for Hotels in General because the role of each employee is clearly indicated. Take SOP also provides a basis for performance evaluations of the hotel employees. an example :
an example : receptionist must be easy to talk with guest, feel care, smile, respectable with guest.so that, the guest feel confortable visit on the hotel.
2. i agree with Neha's article becouse the employer should be fulfill standart operating procedure in hotels. for Hotels in General because the role of each employee is clearly indicated. SOP can help employers posting job opportunities for the future Standard Operating Procedure to take SOP also provides a basis for performance evaluations of the hotel employees. The employers can give training before working in hotel Take SOP also provides a basis for performance evaluations of the hotel employees.

indah izzatut tahiyah
10420203/7c

I’ve read about the SOP and job description from the article.
1. Yes, there is. Job description and SOP has relationship. As we know that Job description is about general tasks, function, responsibilities of a position and job standard operational is about the rules and the steps of manual control tasks. The details in an SOP standardize the process and provide step-by-step how-to instructions can operate to perform the task in a consistent manner. The function of SOP to improve the customer experience. Standard operating procedures for the training the staff is the best way to handle a situation and fielding guest complaint handling. Job descriptions are required for recruitment, enable to distinguish positions, get the tasks and determine pay levels. Without them, your best efforts to staff, develop and evaluate performance are without directions. When you can’t do your skill or your job as must as you do so all of them are disadvantages. So, it can see that there is a relationship. For support my answer, I’ll give the example, I am as a receptionist in a hotel, So I have to know my job is to make guest feel welcome, manage room booking, and deal with request that guest make during their stay. To make my job do the best, my manager give me the SOP, when I face the customer, I have to speak softly, smile, good manner and the other who can make them comfort with our service.
2. According to Neha, it needs three months to complete the SOP of job. I agree with it. Because to make them do perfectly, it needs some steps and time. To get the best effort it must always be tested and evaluated. It means that every hotel has to make a SOP as well as they can to make all of the departments and the guest feels comfortable. Don’t forget that the SOP must base on the standard of the rules of the hotel.

thanks sir...

Fryzta Hariani
7 C / 10420181