Eny Purwati
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Life is an adventure ^,^
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Post by Eny Purwati on Jan 22, 2014 0:52:21 GMT
Dear all, As I was so busy with the seminar and rectorat agenda lately, I hereby attach the lesson to be discussed in the forum.Please download the attachment and answer two questions written under the essay. Here is the attachment : The due date is Tuesday,December 24,2013 for all classes (7a-7e) Enjoy on line class! Akmal
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Eny Purwati
New Member
Life is an adventure ^,^
Posts: 3
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Post by Eny Purwati on Jan 22, 2014 1:04:05 GMT
I think there is reltionship between job description and job standart of operational. Job standar of operational can improve the skill of employees, and also it became the way to create organization on job. Standard Operating Procedure or SOP can’t be separated from the implementation and maintenance of job duties and fulfillment of obligations of the all staffs which is appropriate to the position. In my opinion, there is relationship between job description and job standard of operational. As we know that when we want to get a job, we have to understand the competencies and skills required to accomplish needed tasks and the needs of the company to produce work, so that the job descriptions are much needed. In job descriptions, there are some written statements that specify the job are like duties, responsibilities, required qualifications, etc. Job description can help staff know the way to play in the field of the job. They have to know what they must do and don’t that appropriate with the instructions. The instructions of the job are on the SOPs (Standard Operating Procedures). SOPs are very important in a job although employee can be given direct instruction from the supervisor, for example. SOPs are procedures or methods of a job where there are some obligations that must be done. Every field of the job may have different SOPs, but they have same purpose to improve the company image and the customers’ experience. The example is if someone going to work, he must be known his job description, so he must be understood all of the job description before he work. And he also have to be understood the standard operating procedures of his job. Just like Neha said, standard operating procedures are made to ensure that customers specially to receive the same treatment every time they visit the hotel. And SOP provides a basisfor performance evaluations of the hotel employees. Just imagine this. If he understood his job description but he did not know the standard operating procedures, then one time he make mistake he maybe confuse what should he do.
I agree with Neha’s. She said that it needs three months to complete theSOP of particular job. Three months is an exact time, it’s not too longnor too short. Three moths is enough for the employees to complete the SOP of particular job, but it won’t work well if the employees are not involved in its creation. To make SOP works well, all component of hotelhave to work together and solve any problems together. Longer we apply it, the better we become ahead.
Eny Purwati 1020246 7B
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Post by sasa999999999 on Jan 22, 2014 5:01:11 GMT
yes,there is relationship between job description and job standard of operational.Job standar of operational can improve the skill of employees, and also it became the way to create organization on job.As we know that Job description is about general tasks, function, responsibilities of a position and job standard operational is about the rules and the steps of manual control tasks. Different staff will have the different standard based on what her/his tasks. Standard operating procedures, or SOP, play an important role on the success of a hotel or companies. The staff must give the best service to the guest. In this part, SOP takes apart on it because SOP including everything how to do the right things as aimed.As the journal said that Standard Operational Procedure (SOP) is the key of hotel’s success. So for the first question of course there is a relationship between job description and SOP. The example is if someone going to work, he must be known his job description, so he must be understood all of the job description before he work. And he also have to be understood the standard operating procedures of his job.According to Neha (the writer of the essay), it needs three months to complete the SOP of particular job, do agree or disagree? I agree with the statement. Even I think much longer much better. i agree with Neha's article becouse the employer should be fulfill standart operating procedure in hotels. for Hotels in General because the role of each employee is clearly indicated. with the statement, because to complete the SOP of particular job needs three months because to succeed the SOP of particular job must be tested and evaluated in depth. f the quality of his or hers is appropriate with the SOP applied by the hotel, we may let her or him going on working. If the quality of his or hers is not appropriate with the SOP, we may retire him or her.
ZEFRINA AYUNANI MAHARFAH /7C/ 10420258
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Post by ikarahyoph on Jan 22, 2014 5:21:27 GMT
Good Morning Mr. Akmal.. I'm sorry for being late to post my comment in this forum. 1.Related to the topic above about Job Description and SOP for Hotel, I think there are relationship between job description and job standard of operational. Job description, describe the job generally, then SOP describe the job specifically. Standard operating procedures (SOP) are a detailed explanation of how a policy is to be implemented. The SOP may appear on the same form as a policy or it may appear in a separate document. The main difference between a SOP and a policy are details. An effective SOP communicates who will perform the task, what materials are necessary, where the task will take place, when the task shall be performed, and how the person will execute the task.We have to understand the competencies and skills required to accomplish needed tasks and the needs of the company to produce work, so that the job descriptions are much needed. As we can see, if a hotel has a good job direction but they don’t do SOP to evaluate their job direction, it means nothing. To have good employees, they have to make sure that all employees memorize the job directions that have written in their pocket book. Employees must obey the rules on the job direction. They will know the employees’ performance is satisfied or not after the hotel does SOP. To determine the job direction which a hotel has is good or not, they need to do SOP then they will get the answer from customer’s responds. As we know that hotel standard operating procedures are more successful with its creation. It is more effective than take a long time to complete but doesn't care of potential of employees.
2.I do agree with Neha, because to complete the SOP must step by step. The employe also must know their position first, and know their responsibility.When we want something perfect, we must prepare it well. Completing SOP has to look on the details of the job description for a particular job. Moreover, it must be tested and evaluated in depth do SOP will be succeed.
thank you Sir,
.IKA RAHYO PURNAMASARI.H/ 10420324/ 7A
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harkisanti
New Member
mistakes can be done to find out the truth and to avoid the repetition
Posts: 5
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Post by harkisanti on Jan 24, 2014 8:07:08 GMT
Good afternoon, Sir. This is group 14's website address www.efh.besaba.comof class 7A. thank you...
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Post by Eny Purwati on Jan 30, 2014 4:13:46 GMT
This is our email sir enypurwati.meximas.com Our Member Groups: Eny Purwati (10420246) Erni Zuhriyah (10420134) Naimatun Nikmah (10420370) Agnie Fitria I Thank you sir ^,^
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Post by Eny Purwati on Jan 30, 2014 4:14:09 GMT
This is our email sir enypurwati.meximas.comOur Member Groups: Eny Purwati (10420246) Erni Zuhriyah (10420134) Naimatun Nikmah (10420370) Agnie Fitria I Thank you sir ^,^
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Post by Eny Purwati on Jan 30, 2014 4:30:21 GMT
This is our email sir enypurwati.meximas.comOur Member Groups: Eny Purwati (10420246) Erni Zuhriyah (10420134) Naimatun Nikmah (10420370) Agnie Fitria I Thank you sir ^,^
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